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Suggestion
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Resolution: Obsolete
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None
Hi everyone,
Thank you for providing your feedback here. It's obvious that our recent changes to simplify the experience for user creation has created problems for some of you.
We have been reviewing all the feedback that's come through. The primary issues so far are:
- Admins are unable to explicitly set a username during new user account creation
- Admins are unable to control if emails are sent to new users about their account
We are looking to address this feedback by essentially bringing back a version of the old create user screen that would allow admins to explicitly create a user, specify username at the same time and have the option to control email send.
While we are working on this, we wanted to draw your attention to a new feature that we've just released that should help in the interim and has also been an existing feature request. You are now able to change usernames for users. This is available right now for all instances (excluding currently those that are integrated with Google Apps). You can do this on a per user basis via the ‘edit’ button on a user’s page. You may need to refresh your page if you don't see that you can do it immediately. This can be used as a temporary measure to change the usernames for newly created users until we have the create user experience fixed.
Unfortunately, there is no straightforward workaround to stop the sending of an email to new users in the interim.
A way to get around this: use an email address that you have access to (it cannot be currently used in your OnDemand site), in order to intercept the email sent. When you receive the email, click on the link to set the password to complete the account setup and then change the email address to the correct one.
Some of you mentioned that there was a lack of communication about this change. We followed our standard pre-release communication process here and mentioned this before the release came about. We publish pre-release upgrade notes every week before a release is planned to go out - this was last week’s. If you’re not doing so already, I recommend that you ‘watch’ all blog posts in the AOD space to receive these updates in your inbox.
Thanks again for your feedback,
Helen Hung
Product Manager
A new update for user management in Atlassian OnDemand has been released and customers are unable to customise the username for new users.
https://confluence.atlassian.com/display/AOD/16+November+2014+to+21+November+2014
In addition to this change, we've also combined the "Create user" and "Invite user" functionality. To add a new user, click the Create users button and enter the email addresses of the users for which you'd like to create an account. Usernames will automatically be generated based on users' email addresses. New users will be sent an email to set their password.
Note: The license count is updated when you create the user (not when the user logs in), so creating users takes a license for each application you give them access to.
A new update for user management in Atlassian OnDemand has been released and it removed the option to create users manually.
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CLOUD-7588 Cannot specify the user name when creating users
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[ID-75] Request for the previous method of creating new users
Rusu Marius
added a comment - We're using the email from Lotus Notes. May be that's why this issue. 
Nicklas Kittelmann
added a comment - We're using Outlook 2010 and 2013. marius-bogdan.rusu and kittelmann - would you happen to be using Lotus Notes for email locally? I know there is a know issue with Lotus processing standard CSS that can cause some text or buttons to appear white.
Rusu Marius
added a comment - In this position I'm too now. I have to explain to every new user this unusual way to set up their password. Anyway I had write about your advice, with the selection of the email, on the ticket opened on support atlassian and I'm waiting for their help. I will keep you up to date about this big issue.
Rusu Marius
added a comment - In this position I'm too now. I have to explain to every new user this unusual way to set up their password. Anyway I had write about your advice, with the selection of the email, on the ticket opened on support atlassian and I'm waiting for their help. I will keep you up to date about this big issue. Nicklas Kittelmann
added a comment - We had to do a lot of explanations to our customers... I have no idea why the emails stopped having a white button. We are using OnDemand so we can't do anything to change the emails.
Nicklas Kittelmann
added a comment - We had to do a lot of explanations to our customers... I have no idea why the emails stopped having a white button. We are using OnDemand so we can't do anything to change the emails. Rusu Marius
added a comment - Nicklas you are right. I had selected all the text and I saw the button. How did you solve the problem? Thank you for your advice!
Rusu Marius
added a comment - Nicklas you are right. I had selected all the text and I saw the button. How did you solve the problem? Thank you for your advice! Nicklas Kittelmann
added a comment - @Rusu - I can't see your ticket, but let me just add that we've had that problem previously (like a month ago or so). The problem then was that the colouring of the button was white - so it wasn't possible to see it. However, but selecting all text in the email it was visible and click-able.
Nicklas Kittelmann
added a comment - @Rusu - I can't see your ticket, but let me just add that we've had that problem previously (like a month ago or so). The problem then was that the colouring of the button was white - so it wasn't possible to see it. However, but selecting all text in the email it was visible and click-able. Rusu Marius
added a comment - Helen I had raised a support ticket: JST-117613 marius-bogdan.rusu1 We have not changed the email - the email includes a button that allows the new user to finish setting up their account, taking them to a set password page. If you're not able to see this button, could you please raise a support ticket? https://support.atlassian.com
Good Day Folks,
We are looking at cleaning up our older bug tickets and making sure that the correct ones are prioritised and actioned. You can see how usernames in Cloud are no longer relevant here :
We will set this ticket at its correct status moving forward.