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Suggestion
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Resolution: Fixed
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None
Problem statement
The latest new user email read as follows:
Subject: [Atlassian] USERNAME, welcome to Atlassian OnDemand
Sent by: jira@example.atlassian.netMessage: Your OnDemand account has been created! Atlassian OnDemand is the à la carte hosted development and collaboration solution for teams building great software. Log in now to track your issues and tasks, collaborate with your team, and stay on top of project activity.
- Receiving emails from jira@example.atlassian.net can be confusing when invited users will only use Confluence.
- This causes support issues as the new user email is getting ignored or deleted by users.
Suggested solution
1. Can the invitation be sent from cloud@example.atlassian.net?
2. Can the message be more generic - not every Cloud customer is using it for "building great software". I've attached the old Confluence OnDemand invitation for reference: confluenceinvitemessage.png
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Ideally, the Cloud site administrators should have the ability to create a custom message template.
We actually send out a 2nd follow up message to this invitation that also cover tips such as reminders to set their time zone, setting a default landing page, notifications and where to get more help.
[ID-93] Allow for custom emails being sent to welcome new users
I see this issue has just been resolved, however there is no information on what has been done.
The priority of Minor is totally wrong here. This is a terrible experience for users who are not using Confluence (or JIRA) for software development.
A better generic message is required as a default is the minimum required but the ability to customise it is also essential.
This would be very welcome, 90% of our invitation emails go to people who do not work for our organisation and probably haven't a clue who Atlassian are, we need to be able to make it clear who the invitation is from.
Customisable email templates for invitations is most welcome !
We can definately not use the ones provided.
We're in the process of rolling out Atlassian account support to Atlassian customers. Find out more here: https://confluence.atlassian.com/display/Purchasing/Introducing+Atlassian+account
As part of this, we've added the ability to customise an invite email's text at the point of invite, and the email now references the products that are in use, so are hopefully more useful for the users.
In the next day or two, all customers should be able to opt-in to Atlassian account in order to unlock these capabilities.