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Type:
Bug
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Status: Gathering Impact (View Workflow)
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Priority:
Highest
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Resolution: Unresolved
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Component/s: Identity Internal - throng/userbase-search
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Labels:None
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Support reference count:413
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Symptom Severity:Severity 2 - Major
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UIS:14
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Bug Fix Policy:
When trying to mention a user ( with @mention or [~mention] ) the user does not show up as an option. The specific user can't be mentioned by anyone on pages or comments.
Steps to Reproduce
- Create a page or comment
- Type "@user"
Expected Results
- You can select the desired user to mention
Actual Results
- The user doesn't show up as an option and cannot be mentioned
Notes
- This will also make it impossible to add the user individually on space permissions and page restrictions.
- This is a very specific bug, but the symptoms are common. If you can [~ mention, or if you are unable to mention more than a few specific users, this bug is not what you are dealing with.
Workarounds
- First one:
- Contact our support team through https://support.atlassian.com/ and include the following information:
- The user(s) being affected
- A link to this report (or simply mention CONFCLOUD-67259)
- Contact our support team through https://support.atlassian.com/ and include the following information:
- Second one:
- Go to the site's administration > Users > Select the user > change the User Role to Trusted, refresh the page and then, change it back to the previous role (Site administrator/Basic).
- blocks
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- In Progress
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- Short Term Backlog
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- relates to
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- Gathering Impact
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- mentioned in
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- Wiki Page
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