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  1. Atlassian Intelligence
  2. AI-888

Any search is returning no results for specific users

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    • Severity 2 - Major
    • 2

      Issue Summary

      In some cases, when specific users search anything in the advanced search (/wiki/search), no results will be shown even though there're pages and spaces including the term used.

      Steps to Reproduce

      1. Access the advanced search (/wiki/search)
      2. Search for a term that should return results

      Expected Results

      The search should return results

      Actual Results

      No results are shown

      Notes

      • The users have access to the space and pages
      • The space is not archived

      Workaround

      Simple workaround:

      • Check the Include Archived Spaces option

      Alternative workaround:

      • Reassociate the user with the instance. Contact us through support.atlassian.com so we can do it for you!

        1. Screen Shot 2020-06-24 at 19.43.46.png
          Screen Shot 2020-06-24 at 19.43.46.png
          180 kB

            [AI-888] Any search is returning no results for specific users

            pqz made changes -
            Component/s Original: XP - Content Search [ 61005 ]
            Component/s New: XP - Content Search [ 75299 ]
            Key Original: CONFCLOUD-70297 New: AI-888
            QA Demo Status Original: Not Done [ 14330 ]
            QA Kickoff Status Original: Not Done [ 14234 ]
            Support reference count Original: 29
            Project Original: Confluence Cloud [ 18513 ] New: Atlassian Intelligence [ 23110 ]

            Chris Tolley added a comment -

            Still a major issue for us - can confirm this is NOT fixed as we have a new Confluence site that we are migrating to from Jira DC and the search bar does not work. Neither does the People dropdown.

            Chris Tolley added a comment - Still a major issue for us - can confirm this is NOT fixed as we have a new Confluence site that we are migrating to from Jira DC and the search bar does not work. Neither does the People dropdown.
            Dan Brown made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]
            Rebekkah Dorhout made changes -
            Labels Original: architectural New: architectural dependency
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count Original: 28 New: 29
            SET Analytics Bot made changes -
            Support reference count Original: 27 New: 28
            <div> made changes -
            Assignee Original: <div> [ dramesh ] New: Dan Brown [ bf0a2e05c901 ]
            Matthew Hunter made changes -
            Due Date Original: 25/Sep/2021 New: 30/Jun/2022
            Matthew Hunter made changes -
            Labels New: architectural

              bf0a2e05c901 Dan Brown
              gtworkowski Guilherme T (Inactive)
              Affected customers:
              16 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: