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  1. Identity
  2. ID-7227

Mentioned users are not receiving email notifications

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    Description

      Issue Summary

      we performed the workaround available in this bug:https://jira.atlassian.com/browse/ID-7089
      The workaround changes the unmentionable user's username to something unique, which fixes the issue in ID-7089.
      But now if the same user mentions other users, they are not getting any email notifications.

      Steps to Reproduce

      1. Step 1 Perform the workaround available in ID-7089.
      2. Step 2 Remove the user (ex.A) from the instance.
      3. Step 3 Invite the user "A" using cookie-based Endpoint and check if mentioning works.
      4. Step 4 Login as the same user "A" and @mention other users

      Expected Results

      All @mentioned user should be notified.

      Actual Results

      Users are not getting any notification.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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              smusuvathy Sarvesh Musuvathy
              nghuraiya@atlassian.com Neha Ghuraiya
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              Dates

                Created:
                Updated:
                Resolved: