Details
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Suggestion
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Status: Gathering Interest (View Workflow)
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Resolution: Unresolved
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None
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10
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Description
Problem Definition
Consider this scenario:
- A user have 2 Atlassian Accounts under different domains:
- ezra@atlassian.com
- ezra@myowncompany.com
- The user is accessing multiple Jira/Confluence Cloud sites:
- ezra@atlassian.com for https://atlassian.atlassian.net
- ezra@myowncompany.com for https://myowncompany.atlassian.net
- The user would like to use ezra@atlassian.com to access from now onwards
- It is not possible to make the change, and a workaround from Cloud support team is required
Suggested Solution
Allow mapping of a Jira/Confluence account to an Atlassian Account through the site-admin UI
Why this is important
It is common for users to have multiple email addresses, and it is not easy to map these email addresses to a Jira/Confluence account with the current Cloud setup.
Workaround
Contact Atlassian Cloud support team