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IdentityProject Type: software

Identity

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  1. Identity
  2. ID-6606

As a site-admin, I would like to change the email address used by a Jira/Confluence account

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    • 12

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Consider this scenario:

      • A user have 2 Atlassian Accounts under different domains:
        • ezra@atlassian.com
        • ezra@myowncompany.com
      • The user is accessing multiple Jira/Confluence Cloud sites:
      • The user would like to use ezra@atlassian.com to access from now onwards
      • It is not possible to make the change, and a workaround from Cloud support team is required

      Suggested Solution

      Allow mapping of a Jira/Confluence account to an Atlassian Account through the site-admin UI

      Why this is important

      It is common for users to have multiple email addresses, and it is not easy to map these email addresses to a Jira/Confluence account with the current Cloud setup.

      Workaround

      Contact Atlassian Cloud support team

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Identity'
            1. Identity
            2. ID-6606

            As a site-admin, I would like to change the email address used by a Jira/Confluence account

            XMLWordPrintable

              • 12

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Problem Definition

                Consider this scenario:

                • A user have 2 Atlassian Accounts under different domains:
                  • ezra@atlassian.com
                  • ezra@myowncompany.com
                • The user is accessing multiple Jira/Confluence Cloud sites:
                • The user would like to use ezra@atlassian.com to access from now onwards
                • It is not possible to make the change, and a workaround from Cloud support team is required

                Suggested Solution

                Allow mapping of a Jira/Confluence account to an Atlassian Account through the site-admin UI

                Why this is important

                It is common for users to have multiple email addresses, and it is not easy to map these email addresses to a Jira/Confluence account with the current Cloud setup.

                Workaround

                Contact Atlassian Cloud support team

                        ayang@atlassian.com Aneita
                        erezkyabdullah Ezra Alamsyah Rezky Abdullah (Inactive)
                        Votes:
                        18 Vote for this issue
                        Watchers:
                        10 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            ayang@atlassian.com Aneita
                            erezkyabdullah Ezra Alamsyah Rezky Abdullah (Inactive)
                            Votes:
                            18 Vote for this issue
                            Watchers:
                            10 Start watching this issue

                              Created:
                              Updated:
                              Resolved: