[ID-6606] As a site-admin, I would like to change the email address used by a Jira/Confluence account - Create and track feature requests for Atlassian products.

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Details

Type: Suggestion
Status: Gathering Interest (View Workflow)
Resolution: Unresolved
Component/s: Directory - Manage product access
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Support reference count:
10
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Description

Problem Definition

Consider this scenario:

A user have 2 Atlassian Accounts under different domains:
- ezra@atlassian.com
- ezra@myowncompany.com
The user is accessing multiple Jira/Confluence Cloud sites:
- ezra@atlassian.com for https://atlassian.atlassian.net
- ezra@myowncompany.com for https://myowncompany.atlassian.net
The user would like to use ezra@atlassian.com to access from now onwards
It is not possible to make the change, and a workaround from Cloud support team is required

Why this is important

It is common for users to have multiple email addresses, and it is not easy to map these email addresses to a Jira/Confluence account with the current Cloud setup.

Workaround

Contact Atlassian Cloud support team

Attachments

Issue Links

relates to

ID-6538 User Alias Support

Closed

ID-6456 Easily switch between Atlassian Accounts

Under Consideration

ID-240 Ability to merge Atlassian accounts to a single account with secondary emails

Future Consideration

mentioned in: Page Loading...

Activity

People

Assignee:: Aneita Y

Reporter:: Ezra Alamsyah Rezky Abdullah (Inactive)

Votes:: 17 Vote for this issue

Watchers:: 9 Start watching this issue

Dates

Created:: 04/Jul/2018 10:24 AM

Updated:: 02/Apr/2022 4:08 AM