As a site-admin, I would like to change the email address used by a Jira/Confluence account

Problem Definition

Consider this scenario:

• A user have 2 Atlassian Accounts under different domains:
  • ezra@atlassian.com
  • ezra@myowncompany.com
• The user is accessing multiple Jira/Confluence Cloud sites:
  • ezra@atlassian.com for https://atlassian.atlassian.net
  • ezra@myowncompany.com for https://myowncompany.atlassian.net
• The user would like to use ezra@atlassian.com to access from now onwards
• It is not possible to make the change, and a workaround from Cloud support team is required

Suggested Solution

Allow mapping of a Jira/Confluence account to an Atlassian Account through the site-admin UI

Why this is important

It is common for users to have multiple email addresses, and it is not easy to map these email addresses to a Jira/Confluence account with the current Cloud setup.

Workaround

Contact Atlassian Cloud support team