Consider this scenario:
- A user have 2 Atlassian Accounts under different domains:
- The user is accessing multiple Jira/Confluence Cloud sites:
- The user would like to use email@example.com to access from now onwards
- It is not possible to make the change, and a workaround from Cloud support team is required
Allow mapping of a Jira/Confluence account to an Atlassian Account through the site-admin UI
It is common for users to have multiple email addresses, and it is not easy to map these email addresses to a Jira/Confluence account with the current Cloud setup.
Contact Atlassian Cloud support team