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  1. Identity
  2. ID-6403

Allow multiple email addresses to be associated with a single Atlassian account

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Some users would like to designate several email addresses on their Atlassian account specifically for site-specific notifications. This allows them to have a single identity that they can use as they work with different organizations across their careers, instead of having to spin up separate accounts with distinct full name, avatar, and other settings for each engagement.

      This request is particularly popular with Bitbucket users, as this model is in use by some other popular dev tools products. In fact, this request is currently the 13th-highest voted issue for Bitbucket with nearly 500 votes and many comments that can be read here: https://bitbucket.org/site/master/issues/7038/custom-email-routing-bb-8197

      To add to this, most organizations have the concept of User principal name and email address. Where the UPN is used to login (example SSO) and the email address is used for communication. In JSM, this causes an issue as the user signs up using their UPN. However, to receive updates, they'll have to use their email address. 

              ef0fd77f42fd Freddie Xavier
              awilkes Alastair Wilkes
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                Created:
                Updated: