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  1. Identity
  2. ID-81

Updating My Atlassian ID email address

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      Problem Definition

      Clients are not able to update their email addresses for their Atlassian ID.
      There should be a way to be able to update this information in case someone leaves the company or rolls change. This will also eliminate the headache of having to create a new email address, then link the accounts or having to create a support ticket.

      Suggested Solution

      The ability to update the email address will allow the clients an easier way to manage all the accounts if someone has to leave, change roll, and other reasons.

      Workaround

      Create a new Atlassian ID and migrate your license to it by following the procedures outlined in our FAQ.

          Form Name

            [ID-81] Updating My Atlassian ID email address

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3258681 ] New: JAC Suggestion Workflow 3 [ 3644212 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Michael Andreacchio made changes -
            Workflow Original: ACCESS Suggestion workflow [ 3156903 ] New: JAC Suggestion Workflow [ 3258681 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: reviewflow [ 787510 ] New: ACCESS Suggestion workflow [ 3156903 ]
            Deleted Account (Inactive) made changes -
            Link New: This issue is related to ID-6403 [ ID-6403 ]

            Jeremy Gaudet added a comment -

            I had that problem for a day or so, with "answers". I finally went to my 'answers' profile, and saved it without making any changes, and my mail started going to the new location.

            Jeremy Gaudet added a comment - I had that problem for a day or so, with "answers". I finally went to my 'answers' profile, and saved it without making any changes, and my mail started going to the new location.

            steve adler added a comment -

            DID NOT WORK! Changed my email on this page https://id.atlassian.com/manage/account-settings#, but it still shows my old email on this page https://coolmediadev.atlassian.net/wiki/users/viewuserprofile.action?username=<removed> and sends email to my old email - ARGGGHHHHH!

            steve adler added a comment - DID NOT WORK! Changed my email on this page https://id.atlassian.com/manage/account-settings# , but it still shows my old email on this page https://coolmediadev.atlassian.net/wiki/users/viewuserprofile.action?username= <removed> and sends email to my old email - ARGGGHHHHH!

            JulienFritsch added a comment -

            Thanks a lot.

            JulienFritsch added a comment - Thanks a lot.

            Deleted Account (Inactive) added a comment -

            Took you long enough to get it done, should have been available from day one.

            Deleted Account (Inactive) added a comment - Took you long enough to get it done, should have been available from day one.

            Dave Liao added a comment -

            Works like a charm.

            Thanks for finally getting around to this Atlassian.

            Dave Liao added a comment - Works like a charm. Thanks for finally getting around to this Atlassian.

            Stefan Elsen added a comment -

            Holly.... it actually happened. Did anyone check if pigs started flying in the meantime because I was certain that'd happen sooner
            At any rate I am glad I was proven wrong, and I could finally unregister that doomed-to-die e-mail address.

            Stefan Elsen added a comment - Holly.... it actually happened. Did anyone check if pigs started flying in the meantime because I was certain that'd happen sooner At any rate I am glad I was proven wrong, and I could finally unregister that doomed-to-die e-mail address.

              Unassigned Unassigned
              jrobison1 JordanA
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                Created:
                Updated:
                Resolved: