Details
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Bug
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Resolution: Fixed
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Low
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None
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157
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Description
Summary
User who are given access to Confluence only (while there are JIRA in the instance), will be redirected to JIRA Dashboard/Customer Portal (if the instance has JIRA Service Desk) when they try to access the instance's URL
Environment
JIRA v1000.1010.1
Steps to Reproduce
- Create a user and give Confluence access only (in default environment, include the user in "confluence-users" group only)
- login as the user
- Try to access the instance's URL (<instance-name>.atlassian.net)
Expected Results
User redirected to Confluence (<instance-name>.atlassian.net/wiki/discover/all-updates)
Actual Results
- User may receive a "Too Many Redirects" Error
- OR, they are redirected to JIRA (<instance-name>.atlassian.net/secure/Dashboard.jspa) as a logged out user (can see log in button on top right)
- OR, they're logged into the JIRA Service Management Customer Portal
Notes
This happened simultaneously with the appearance of this bug:
- Unable to choose default homepage anymore in Atlassian Cloud
Workaround
- Have an admin set their home product to Confluence - https://confluence.atlassian.com/cloud/set-your-site-homepage-873871363.html
- Navigate to <instance-name>.atlassian.net/wiki and the user will be re-directed to Confluence
- Navigate to start.atlassian.com to land in the Atlassian Product Portal
In some states, user sites will stop redirecting users to the correct product based on their permissions. In particular, this means that users with access to Confluence but not JIRA will end up at the JIRA dashboard or the JIRA Service Desk anonymous user portal page instead of the Confluence dashboard.
Attachments
Issue Links
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