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  1. Confluence Cloud
  2. CONFCLOUD-55961

Users with only Confluence Access got Redirected to JIRA Dashboard

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      Description

      Atlassian update on August 21, 2018

      If you're impacted by this bug, you may want to work around this issue for your users by setting the default home page as described here: https://confluence.atlassian.com/cloud/set-your-site-homepage-873871363.html

      Summary

      User who are given access to Confluence only (while there are JIRA in the instance), will be redirected to JIRA Dashboard/Customer Portal (if the instance has JIRA Service Desk) when they try to access the instance's URL

      Environment

      JIRA v1000.1010.1

      Steps to Reproduce

      1. Create a user and give Confluence access only (in default environment, include the user in "confluence-users" group only)
      2. login as the user
      3. Try to access the instance's URL (<instance-name>.atlassian.net)

      Expected Results

      User redirected to Confluence (<instance-name>.atlassian.net/wiki/discover/all-updates)

      Actual Results

      User redirected to JIRA (<instance-name>.atlassian.net/secure/Dashboard.jspa) as a logged out user (can see log in button on top right) OR to JIRA Service Desk customer's portal

      Notes

      This happened simultaneously with the appearance of this bug:

      • Unable to choose default homepage anymore in Atlassian Cloud

      Workaround

      • Click on the "Application Navigator" and select Confluence. User will be redirected to Confluence as a logged in user immediately. (If redirected to JIRA Dashboard)
      • Navigate to <instance-name>.atlassian.net/wiki (If redirected to Customer Portal)

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                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Last commented:
                  7 weeks, 3 days ago