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Bug
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Resolution: Answered
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Medium
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None
Hi everyone, If the site can be browsed normally from a different network, it means that the local network configuration is blocking Amazon CDN servers. Please ensure that you have white listed the CDN IPs to allow browsing Amazon CDNs. The list can be found at IP address range used by OnDemand.
Cheers, Atlassian OnDemand
Some customers have had a problem where they would get a broken UI when accessing UM. The pages would show like the print screen below:
The issues were not reproducible and they seem to depend on some configuration the users had in their machines or network. Accessing UM with their own accounts did not reproduce the problem.
- is duplicated by
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- Closed
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- relates to
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- Closed
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- Closed
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- mentioned in
![[Atlassian Documentation] Page](https://confluence.atlassian.com/images/icons/favicon.png "[Atlassian Documentation] Page"){kind=icon}
[ID-22] Broken User Management due to CDN Access
| Workflow | Original: reviewflow [ 787451 ] | New: JAC Bug Workflow v3 [ 3257776 ] |
| Component/s | Original: User management [ 33497 ] |
| Link | New: This issue is duplicated by JRACLOUD-41427 [ JRACLOUD-41427 ] |
| Resolution | New: Answered [ 9 ] | |
| Status | Original: Reopened [ 4 ] | New: Closed [ 6 ] |
| Resolution | Original: Answered [ 9 ] | |
| Status | Original: Closed [ 6 ] | New: Reopened [ 4 ] |
| Summary | Original: User Management is Broken Sometimes | New: Broken User Management due to CDN Access |
| Remote Link | New: This issue links to "Page (Atlassian Documentation)" [ 94365 ] |
| Description |
Original:
{panel:title=Atlassian Status as of 14 January 2015|borderStyle=solid|borderColor=#3C78B5| titleBGColor=#3C78B5| bgColor=#E7F4FA}Hi everyone, If the site can be browsed normally from a different network, it means that the local network configuration is blocking Amazon CDN servers. Please ensure that you have white listed the CDN IPs to allow browsing Amazon CDNs. The list can be found at [IP address range used by OnDemand|https://confluence.atlassian.com/display/AOD/IP+address+range+used+by+OnDemand].
Cheers, Atlassian OnDemand {panel} Some customers have had a problem where they would get a broken UI when accessing UM. The pages would show like the print screen below: !admin-site-broken.jpg|thumbnail! The issues were not reproducible and they seem to depend on some configuration the users had in their machines or network. Accessing UM with their own users did not reproduce the problem. |
New:
{panel:title=Atlassian Status as of 14 January 2015|borderStyle=solid|borderColor=#3C78B5| titleBGColor=#3C78B5| bgColor=#E7F4FA}Hi everyone, If the site can be browsed normally from a different network, it means that the local network configuration is blocking Amazon CDN servers. Please ensure that you have white listed the CDN IPs to allow browsing Amazon CDNs. The list can be found at [IP address range used by OnDemand|https://confluence.atlassian.com/display/AOD/IP+address+range+used+by+OnDemand].
Cheers, Atlassian OnDemand {panel} Some customers have had a problem where they would get a broken UI when accessing UM. The pages would show like the print screen below: !admin-site-broken.jpg|thumbnail! The issues were not reproducible and they seem to depend on some configuration the users had in their machines or network. Accessing UM with their own accounts did not reproduce the problem. |
| Resolution | New: Answered [ 9 ] | |
| Status | Original: Open [ 1 ] | New: Closed [ 6 ] |