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  1. Identity
  2. ID-22

Broken User Management due to CDN Access

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Details

    • Bug
    • Resolution: Answered
    • Medium
    • None

    Description

      Atlassian Status as of 14 January 2015

      Hi everyone, If the site can be browsed normally from a different network, it means that the local network configuration is blocking Amazon CDN servers. Please ensure that you have white listed the CDN IPs to allow browsing Amazon CDNs. The list can be found at IP address range used by OnDemand.
      Cheers, Atlassian OnDemand

      Some customers have had a problem where they would get a broken UI when accessing UM. The pages would show like the print screen below:

      The issues were not reproducible and they seem to depend on some configuration the users had in their machines or network. Accessing UM with their own accounts did not reproduce the problem.

      Attachments

        1. admin-site-broken.jpg
          admin-site-broken.jpg
          38 kB
        2. IE errors.png
          IE errors.png
          16 kB
        3. Incomplete User management screen.png
          Incomplete User management screen.png
          2.56 MB

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-65960 CSS is not loading on pages.

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. CLOUD-7271 Billing pages do not load from China

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. ID-236 User Management displays loading icon indefinitely if CDN resources are blocked/unavailable

          • Low - Low priority issues
          • Closed
          mentioned in

          Page Loading...

          Activity

            People

              Unassigned Unassigned
              jsilveira Jaime S
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              Dates

                Created:
                Updated:
                Resolved: