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Bug
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Resolution: Answered
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Medium
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None
Hi everyone, If the site can be browsed normally from a different network, it means that the local network configuration is blocking Amazon CDN servers. Please ensure that you have white listed the CDN IPs to allow browsing Amazon CDNs. The list can be found at IP address range used by OnDemand.
Cheers, Atlassian OnDemand
Some customers have had a problem where they would get a broken UI when accessing UM. The pages would show like the print screen below:
The issues were not reproducible and they seem to depend on some configuration the users had in their machines or network. Accessing UM with their own accounts did not reproduce the problem.
- is duplicated by
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JRACLOUD-65960 CSS is not loading on pages.
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- Closed
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- relates to
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CLOUD-7271 Billing pages do not load from China
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- Closed
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ID-236 User Management displays loading icon indefinitely if CDN resources are blocked/unavailable
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- Closed
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- mentioned in
If the site can be browsed normally from a different network, it means that the local network configuration is blocking Amazon CDN servers.
Solution:
Please white list the CDN IPs to allow browsing Amazon CDNs. The list can be found by following the link at IP Address range used by OnDemand