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Bug
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Resolution: Fixed
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Low
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7.10.0
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3
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Severity 3 - Minor
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2
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Issue Summary
View File macro for Office files (tested with .doc and .xlsx) loading indefinitely when attachment is on different page
Steps to Reproduce
- Install or upgrade Confluence to version 7.10.x
- Create a page and attach .doc and .xlsx to that page
- Create a different page with View File macro and attempt to display the Office attachments from that first page with the view file macro.
- Load that page
Expected Results
View File Macro load Office files correctly.
Actual Results
View File macro for Office files (tested with .doc) loading indefinitely.
Workaround 1
- Attach the file directly into the page using the Confluence file previewer to generate the thumbnail.
Workaround 2
This requires downgrading the Office Connector plugin which may not be compatible with newer versions of Confluence and is not supported. However, this has been tested and it works with up to Confluence 7.10.X so far:
- Stop Confluence
- Copy/Download the OfficeConnector-11.2.1.jar
from an older version of Confluence (i.e. 7.8.0) - Place it in the confluence_install/confluence/WEB-INF/atlassian-bundled-plugins/ folder.
- From the same folder, move the OfficeConnector-11.3.2.jar to another folder as backup.
- Start Confluence
Notes
Tested with OfficeConnector 11.4.0 from CONFSERVER-60622 but this results in same issues.
- Discovered while testing
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- Closed
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- is duplicated by
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- Closed
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- Closed
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- is related to
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- Closed
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[CONFSERVER-60876] Confluence View File macro fails to load for when attachments are on different page
Hi admin1521109556,
Thank you for reporting this issue. I can confirm that there is a problem when rendering an Office document in a blog post in Confluence 7.11.0. However, this is quite a different issue. I've filed a new ticket for this issue here: https://jira.atlassian.com/browse/CONFSERVER-61076
Please follow up in the new ticket.
Assuming this fix is encapsulated solely in OfficeConnector-11.4.2.jar (which I am testing along with Confluence 7.11.0), it does not appear that the fix works as expected when the referenced Office doc is attached to a blog post. I get this message: "We can't preview this file. You'll have to download the file to view it."
Thanks for workaround. Unfortunately Option 1 is impossible as we have hundreds of pages using this method.
Option 2 is problematic as we use confluence in docker.
We will wait for fix
Quick info:
It also appears on 7.9.3
https://jira.atlassian.com/browse/CONFSERVER-60862
This ticket seems related
A fix for this issue is available to Server and Data Center customers in Confluence 7.12.0
Upgrade now or check out the Release Notes to see what other issues are resolved.