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Bug
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Resolution: Low Engagement
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Medium
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None
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6.2.4, 6.3.3, 6.4.3, 6.6.1, 6.9.1
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42
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Severity 2 - Major
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8
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Summary
Customers have observed various problems if Confluence is installed on Red Hat Enterprise Linux 7.4 due to a system font problem on the operating system level (see: https://bugzilla.redhat.com/show_bug.cgi?id=1484079). Please view the linked bugs/KBs below to workaround this issue in Confluence.
This also affects RHEL 7.3, per the comments in the above RHEL bug and this duplicate: https://bugzilla.redhat.com/show_bug.cgi?id=1479563
- Fail to install via binary installer: CONFSERVER-54068
- Fail to insert macros using shortcut keys - CONFSERVER-55320
- Fail to add or view attachments - CONFSERVER-55321
- Fail to render file previews (view-file macro) - CONFSERVER-55322
- Fail to render some JIRA gadgets (in JIRA, but also in Confluence if brought over as an external gadget) -
JRASERVER-67092
Recommendation
- Short term - create health check warning in logs and possibly Support Tools to warn administrators whose installations are hosted on RHEL 7.4
- Longer term - We should explore moving away from system fonts as a dependency
- incorporates
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- Closed
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- Closed
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- Gathering Impact
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- Gathering Impact
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- Gathering Impact
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- is related to
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- Closed
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- causes
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ITOPSENG-321 Loading...
[CONFSERVER-54785] Various functions fail when Confluence is installed on RHEL 7.4 due to OS-level font bug
| QA Demo Status | Original: Not Done [ 14330 ] | New: Not Needed [ 14332 ] |
| QA Kickoff Status | Original: Not Done [ 14234 ] | New: Not Needed [ 14236 ] |
| Resolution | New: Low Engagement [ 10300 ] | |
| Status | Original: Long Term Backlog [ 12073 ] | New: Closed [ 6 ] |
| Labels | Original: fireball-papercut l1l2 lbp pse-request | New: cleanup-seos-fy25 fireball-papercut l1l2 lbp pse-request |
| UIS | Original: 9 | New: 8 |
| UIS | Original: 8 | New: 9 |
| UIS | Original: 3 | New: 8 |
| UIS | Original: 9 | New: 3 |
| UIS | Original: 8 | New: 9 |
| UIS | Original: 9 | New: 8 |
| UIS | Original: 8 | New: 9 |
Hi,
At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.
This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.
Please note the comments on this thread are not being monitored.
You can read more about our bug fix policy here and how we prioritize bugs.
To learn more about our recent investments in Confluence Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.
Kind regards,
Confluence Data Center