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Bug
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Resolution: Unresolved
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Low
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None
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6.2.4, 6.3.3, 6.4.0, 6.4.3, 6.6.1, 6.8.1
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None
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7
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Severity 2 - Major
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1
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Summary
Attempting to to add or view attachments in Confluence can fail with a 'Error while generating placeholder. Is the server available?' error. This is due to missing fonts in the OS.
Environment
Red Hat Enterprise Linux 7.4
Steps to Reproduce
- Edit a page in Confluence
- Attempt to add a new attachment
Expected Results
The file is attached successfully.
Actual Results
The below exception is thrown in the atlassian-confluence.log file:
2017-01-27 15:36:44,524 ERROR [Caesium-1-1] [atlassian.scheduler.core.JobLauncher] launchAndBuildResponse Scheduled job with ID 'conversionLoader' failed due to binary incompatibilities
java.lang.ExceptionInInitializerError
at com.aspose.slides.ms.pbdb106a0.p6a2feef8.pa5e0ff62.a.do(Unknown Source)
at com.aspose.slides.FontsLoader.do(Unknown Source)
at com.aspose.slides.FontsLoader.loadExternalFonts(Unknown Source)
at com.atlassian.plugins.conversion.AsposeUtils.configureFonts(AsposeUtils.java:118)
at com.atlassian.plugins.conversion.AsposeAware.<clinit>(AsposeAware.java:6)
at com.atlassian.confluence.plugins.conversion.impl.DefaultConversionManager.getConverters(DefaultConversionManager.java:156)
at java.lang.Thread.run(Thread.java:745)
Caused by: class com.aspose.slides.ms.pbdb106a0.i: FontFamily 'DejaVu Sans Mono' not found
Parameter name: DejaVu Sans Mono
Notes
- The missing font family can vary, in this example it is DejaVu Sans Mono. Please ensure verify the missing font from the error message in the logs
Resolution
- Install the missing fonts
- is incorporated by
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- Long Term Backlog
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- mentioned in
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