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  1. Confluence Data Center
  2. CONFSERVER-55321

Adding attachments to Confluence pages fails and 'Error while generating placeholder. Is the server available?' message is displayed


    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 6.2.4, 6.3.3, 6.4.0, 6.4.3, 6.6.1, 6.8.1
    • None


      Attempting to to add or view attachments in Confluence can fail with a 'Error while generating placeholder. Is the server available?' error. This is due to missing fonts in the OS.


      Red Hat Enterprise Linux 7.4

      Steps to Reproduce

      1. Edit a page in Confluence
      2. Attempt to add a new attachment

      Expected Results

      The file is attached successfully.

      Actual Results

      The below exception is thrown in the atlassian-confluence.log file:

      2017-01-27 15:36:44,524 ERROR [Caesium-1-1] [atlassian.scheduler.core.JobLauncher] launchAndBuildResponse Scheduled job with ID 'conversionLoader' failed due to binary incompatibilities
          at com.aspose.slides.ms.pbdb106a0.p6a2feef8.pa5e0ff62.a.do(Unknown Source)
          at com.aspose.slides.FontsLoader.do(Unknown Source)
          at com.aspose.slides.FontsLoader.loadExternalFonts(Unknown Source)
          at com.atlassian.plugins.conversion.AsposeUtils.configureFonts(AsposeUtils.java:118)
          at com.atlassian.plugins.conversion.AsposeAware.<clinit>(AsposeAware.java:6)
          at com.atlassian.confluence.plugins.conversion.impl.DefaultConversionManager.getConverters(DefaultConversionManager.java:156)
          at java.lang.Thread.run(Thread.java:745)
      Caused by: class com.aspose.slides.ms.pbdb106a0.i: FontFamily 'DejaVu Sans Mono' not found
      Parameter name: DejaVu Sans Mono


      • The missing font family can vary, in this example it is DejaVu Sans Mono. Please ensure verify the missing font from the error message in the logs


      • Install the missing fonts

            Unassigned Unassigned
            sbrannen@atlassian.com Branno
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