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  1. Confluence Data Center
  2. CONFSERVER-54785

Various functions fail when Confluence is installed on RHEL 7.4 due to OS-level font bug

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    Description

      Summary

      Customers have observed various problems if Confluence is installed on Red Hat Enterprise Linux 7.4 due to a system font problem on the operating system level (see: https://bugzilla.redhat.com/show_bug.cgi?id=1484079). Please view the linked bugs/KBs below to workaround this issue in Confluence.

      This also affects RHEL 7.3, per the comments in the above RHEL bug and this duplicate: https://bugzilla.redhat.com/show_bug.cgi?id=1479563

      Recommendation

      • Short term - create health check warning in logs and possibly Support Tools to warn administrators whose installations are hosted on RHEL 7.4
      • Longer term - We should explore moving away from system fonts as a dependency

      Attachments

        Issue Links

          incorporates

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-54067 Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to missing fonts in Linux

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-55320 Using the { shortcut to add a macro fails with 'java.lang.ArrayIndexOutOfBoundsException: 0' error

          • Medium - Medium priority issues
          • Gathering Impact

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-54068 Missing font is causing Confluence .bin installer to fail

          • Low - Low priority issues
          • Gathering Impact

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-55321 Adding attachments to Confluence pages fails and 'Error while generating placeholder. Is the server available?' message is displayed

          • Low - Low priority issues
          • Gathering Impact

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-55322 Macros fail to display on Confluence pages with 'Error rendering macro' or broken image errors

          • Low - Low priority issues
          • Gathering Impact
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-67092 Jira dashboard gadgets fail to render and instead display 'An internal server error occurred when requesting resource' error

          • Low - Low priority issues
          • Gathering Impact
          causes

          ITOPSENG-321 Loading...

          mentioned in

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            People

              Unassigned Unassigned
              rchang Robert Chang
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              Dates

                Created:
                Updated: