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  1. Confluence Data Center
  2. CONFSERVER-25408

2 Byte characters (Japanese, Korean, Chinese) do not display in Powerpoint macro.

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Steps to reproduce

      1. Open Confluence, create a new page
      2. Attach the fonttest.ppt file (attached to this ticket)
      3. Insert Powerpoint macro to the page and choose the file
      4. Save page
      5. Characters display as squares, see attached screenshot

      Workaround

      If you're running Confluence on Linux based OS, please follow the steps outlined in this KB article. Unfortunately, as of now there's no known workaround for Windows based OS yet.

        1. 2ByteChars-PowerpointMacro.jpg
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        2. fixed1.png
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        3. fixed2.png
          fixed2.png
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        4. fonttest.ppt
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        5. Japanese Characters not showing properly due to text boxes.png
          Japanese Characters not showing properly due to text boxes.png
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        6. Korean.JPG
          Korean.JPG
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        7. Persian.JPG
          Persian.JPG
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        8. 스크린샷 2013-03-02 오후 4.01.15.png
          스크린샷 2013-03-02 오후 4.01.15.png
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            [CONFSERVER-25408] 2 Byte characters (Japanese, Korean, Chinese) do not display in Powerpoint macro.

            Blake Riosa (Inactive) added a comment -

            Hi there,
            Thanks for your feedback. In Confluence 5.7 we introduced a new way to upload, preview and collaborate on files. You no longer need to use a macro, just drag your file into the editor, or use the Files button to upload then insert your file as a thumbnail or link. Although the old Office and PDF macros still exist, we encourage you to insert files the new way, so you get the ability to preview, comment and easily upload new versions.
            To help us focus on making the new files experience as awesome as possible, we don't intend to continue development on the old Office and PDF macros.
            As this bug doesn't occur in the new files experience, we have decided to close this issue. You can find more details about multibyte characters in the Previewer in the related issue https://jira.atlassian.com/browse/CONF-36557. Additionally, you can find more information about installing Non-ASCII fonts on your instances here and here.

            Blake Riosa (Inactive) added a comment - Hi there, Thanks for your feedback. In Confluence 5.7 we introduced a new way to upload, preview and collaborate on files. You no longer need to use a macro, just drag your file into the editor, or use the Files button to upload then insert your file as a thumbnail or link. Although the old Office and PDF macros still exist, we encourage you to insert files the new way, so you get the ability to preview, comment and easily upload new versions. To help us focus on making the new files experience as awesome as possible, we don't intend to continue development on the old Office and PDF macros. As this bug doesn't occur in the new files experience, we have decided to close this issue. You can find more details about multibyte characters in the Previewer in the related issue https://jira.atlassian.com/browse/CONF-36557 . Additionally, you can find more information about installing Non-ASCII fonts on your instances here and here .

            Henry Zhang added a comment -

            Please resolved this issue as soon as possible. because it affect many Chinese customers。

            Henry Zhang added a comment - Please resolved this issue as soon as possible. because it affect many Chinese customers。

            Dalectric added a comment - - edited

            This appears to have been fixed in v5.7's new file import macro, although it introduces other problems like font spacing is not the same and causes the text lines to be spaced larger than the source. Still, it's some good progress.

            Dalectric added a comment - - edited This appears to have been fixed in v5.7's new file import macro, although it introduces other problems like font spacing is not the same and causes the text lines to be spaced larger than the source. Still, it's some good progress.

            Cheng Chih Cheng added a comment -

            Confluence 5.4.4 also doesn't fix this bug, it is impact my team work.

            pls, fix this bug..... it is hold too long.

            Cheng Chih Cheng added a comment - Confluence 5.4.4 also doesn't fix this bug, it is impact my team work. pls, fix this bug..... it is hold too long.

            Kan Ogawa added a comment -

            Confluence 5.1 also doesn't work yet.

            Best regards,
            Kan Ogawa

            Kan Ogawa added a comment - Confluence 5.1 also doesn't work yet. Best regards, Kan Ogawa

            ChangJoon Lee added a comment -

            Hi, Denise,

            I just used the file which is already here.
            fonttest.ppt

            Please, try this one, refresh didn't help.
            I tried it on my Mac with Safari and Windows7 with IE10. Both didn't work.

            Thank you.

            ChangJoon Lee added a comment - Hi, Denise, I just used the file which is already here. fonttest.ppt Please, try this one, refresh didn't help. I tried it on my Mac with Safari and Windows7 with IE10. Both didn't work. Thank you.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            Hi leechangjoon@namsong.co.kr, usually the PowerPoint takes a little while to be converted so often waiting and then refreshing will solve the issue.

            If it doesn't, would you be able to raise a support case at https://support.atlassian.com - that is our Support system so the issue will be private between yourself and Atlassian. I'd love to get a look at the file you're uploading to try and reproduce the issue, and if we can I can then add it to this bug. Unless you're happy to upload the file here, that is fine as well, though this site is public and can be seen by anyone.

            Look forward to hearing from you.

            Kind regards,
            Denise
            Atlassian Support - Sydney

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Hi leechangjoon@namsong.co.kr , usually the PowerPoint takes a little while to be converted so often waiting and then refreshing will solve the issue. If it doesn't, would you be able to raise a support case at https://support.atlassian.com - that is our Support system so the issue will be private between yourself and Atlassian. I'd love to get a look at the file you're uploading to try and reproduce the issue, and if we can I can then add it to this bug. Unless you're happy to upload the file here, that is fine as well, though this site is public and can be seen by anyone. Look forward to hearing from you. Kind regards, Denise Atlassian Support - Sydney

            ChangJoon Lee added a comment -

            With Confluence 5.0, now it doesn't even display at all. Wow...

            ChangJoon Lee added a comment - With Confluence 5.0, now it doesn't even display at all. Wow...

            Kan Ogawa added a comment -

            Hi,

            What font is used in order to display multi-byte character in ppt?

            My guess is that it looks like using roman font or CJK font which isn't pre-installed in Windows OS.

            Best regards,
            Kan Ogawa

            Kan Ogawa added a comment - Hi, What font is used in order to display multi-byte character in ppt? My guess is that it looks like using roman font or CJK font which isn't pre-installed in Windows OS. Best regards, Kan Ogawa

            Kan Ogawa added a comment -

            Hi Denise,

            Many Japanese users are trouble by this bug.
            I hope that it will be fixed immediately.

            Best regards,
            Kan Ogawa

            Kan Ogawa added a comment - Hi Denise, Many Japanese users are trouble by this bug. I hope that it will be fixed immediately. Best regards, Kan Ogawa

              briosa Blake Riosa (Inactive)
              dunterwurzacher Denise Unterwurzacher [Atlassian] (Inactive)
              Affected customers:
              38 This affects my team
              Watchers:
              45 Start watching this issue

                Created:
                Updated:
                Resolved: