Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-53581

On Confluence Cloud, Japanese characters on MS Office Word docs are displayed as square characters

XMLWordPrintable

      Summary

      On Confluence Cloud, Japanese characters on MS Office Word docs are displayed as square characters when thumbnail view and expand view are used. However, MS Office Word macro renders those characters correctly.

      Environment

      • Confluence Cloud

      Steps to Reproduce

      1. Attach japanese.docx to a page on Confluence Cloud

      Expected Results

      Japanese characters are rendered correctly

      Actual Results

      Japanese characters are displayed as square characters

      Notes

      • Those characters are displayed as square characters when thumbnail view and expand view are used, however they are displayed correctly when MS Office Word macro is used
      • On Confluence Server (not Cloud), the problem does not happen if Japanese font files are installed on OS and JVM as instructed in Non-ASCII Characters display as Square Characters in Confluence

      Workaround

      Please use MS Word macro instead

        1. problem.png
          51 kB
          Mai Nakagawa
        2. japanese.docx
          11 kB
          Mai Nakagawa

            Unassigned Unassigned
            mnakagawa Mai Nakagawa (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: