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  1. Confluence Cloud
  2. CONFCLOUD-70166

Standard emojis are not rendering correctly when exporting a page to PDF/Word

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      Issue Summary

      Standard emojis are not rendering correctly when exporting to PDF/Word. It is showing a blank space where the emoji should be presented.

      Steps to Reproduce

      1. Create a page and include an Emoji — e.g. 😀 🐱 🌎  ✅
      2. Publish the page
      3. Export the page to PDF/Word

      Expected Results

      The standard Emoji is shown on the PDF/Word file from the exported page. 

      Actual Results

      The standard Emoji is not shown. Instead of the Emoji, a blank space, unknown symbols or the name of the emoji appears.

      Workaround

      Currently, the known workaround for this behavior is inserting an emoji from the Emoji button from the editor's toolbar

       

        1. スクリーンショット 2020-06-05 14.15.45.png
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          Ai Hirama
        2. スクリーンショット 2020-06-05 14.18.04.png
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          Ai Hirama
        3. Screen Shot 2021-05-31 at 10.08.03.png
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          Eduarda Franck
        4. Screen Shot 2021-05-31 at 10.08.20.png
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          Eduarda Franck
        5. Screen Shot 2021-05-28 at 16.07.47.png
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          Eduarda Franck
        6. Screen Shot 2021-05-28 at 16.07.47-1.png
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          Eduarda Franck
        7. MA2-Pagewithemoji23-11testticket-231122-1507.pdf
          1 kB
          Mariia Kozina
        8. Page+with+emoji+23-11+test+ticket (2).doc
          6 kB
          Mariia Kozina

              3fc9a08d5c87 Martin Maza (Inactive)
              ahirama Ai Hirama
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                Created:
                Updated:
                Resolved: