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  1. Confluence Cloud
  2. CONFCLOUD-70166

Custom emojis are not rendering correctly when exporting a page to PDF

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    Details

    • Type: Bug
    • Status: Gathering Impact (View Workflow)
    • Priority: Medium
    • Resolution: Unresolved
    • Component/s: Page - Export
    • Labels:
      None

      Description

      Issue Summary

      Custom emojis are not rendering correctly when exporting to PDF. It is showing a blank space where the emoji should be presented.

      Steps to Reproduce

      1. Create a page and include an Emoji — e.g. 😀 🐱 🌎  ✅
      2. Publish the page
      3. Export the page to PDF

      Expected Results

      The custom Emoji is shown on the PDF file from the exported page. 

      Actual Results

      The custom Emoji is not shown. Instead of the Emoji, a blank space or unknown symbols appear. Only the Atlassian Emojis are rendering:

      Workaround

      Currently, the known workaround for this behavior is inserting an emoji from the Emoji button from the editor's toolbar

       

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              Assignee:
              tmahule@atlassian.com Tushar Mahule
              Reporter:
              ahirama Ai Hirama
              Votes:
              38 Vote for this issue
              Watchers:
              29 Start watching this issue

                Dates

                Created:
                Updated: