Details
-
Type:
Bug
-
Status: Gathering Impact (View Workflow)
-
Priority:
Highest
-
Resolution: Unresolved
-
Component/s: Identity Internal - throng/userbase-search
-
Labels:None
-
Support reference count:479
-
Symptom Severity:Severity 2 - Major
-
UIS:14
-
Bug Fix Policy:
Description
When trying to mention a user ( with @mention or [~mention] ) the user does not show up as an option. The specific user can't be mentioned by anyone on pages or comments.
Steps to Reproduce
- Create a page or comment
- Type "@user"
Expected Results
- You can select the desired user to mention
Actual Results
- The user doesn't show up as an option and cannot be mentioned
Notes
- This will also make it impossible to add the user individually on space permissions and page restrictions.
- This is a very specific bug, but the symptoms are common. If you can [~ mention, or if you are unable to mention more than a few specific users, this bug is not what you are dealing with.
- The specific user will not be able to mention any other user as well.
Workarounds
- First one:
- Contact our support team through https://support.atlassian.com/ and include the following information:
- The user(s) being affected
- A link to this report (or simply mention CONFCLOUD-67259)
- Contact our support team through https://support.atlassian.com/ and include the following information:
- Second one:
- Go to the site's administration > Users > Select the user > change the User Role to Trusted, refresh the page and then, change it back to the previous role (Site administrator/Basic).
Attachments
Issue Links
- blocks
-
-
- In Progress
-
-
-
- Short Term Backlog
-
- relates to
-
-
- Gathering Impact
-
- mentioned in
-
Page Loading...
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- Wiki Page
-