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  1. Identity
  2. ID-7089

Cannot mention specific user in pages or comments at all

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      Description

      When trying to mention a user ( with @mention or [~mention] ) the user does not show up as an option. The specific user can't be mentioned by anyone on pages or comments. 

      Steps to Reproduce

      1. Create a page or comment
      2. Type "@user"

      Expected Results

      • You can select the desired user to mention

      Actual Results

      • The user doesn't show up as an option and cannot be mentioned

      Notes

      • This will also make it impossible to add the user individually on space permissions and page restrictions.
      • This is a very specific bug, but the symptoms are common. If you can [~ mention, or if you are unable to mention more than a few specific users, this bug is not what you are dealing with. 

      Workarounds

      • First one:
      • Second one: 
        • Go to the site's administration > Users > Select the user > change the User Role to Trusted, refresh the page and then, change it back to the previous role (Site administrator/Basic).

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              Assignee:
              Unassigned
              Reporter:
              awallace@atlassian.com Amber Wallace
              Votes:
              81 Vote for this issue
              Watchers:
              95 Start watching this issue

                Dates

                Created:
                Updated: