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Bug
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Resolution: Tracked Elsewhere
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Medium
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2
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Severity 3 - Minor
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Issue Summary
User with only JIRA access in the instance, cannot access the Public Confluence Space.
Environment
Confluence Cloud
Steps to Reproduce
- Let be a user A with just JIRA product access and not Confluence.
- User A will login into JIRA.
- Provide the URL of Public Confluence Space of the same instance to the user A.
- Without logging out of the Confluence, when User A accesses the Public Confluence Space, the user will not be able to access it.
Expected Results
User must be able to access the Public Space.
Actual Results
User is not able to access the Public Space.
https://instancename.atlassian.net/login?application=confluence&dest-url<...publicspace...>&permission-violation=true
Workaround
Access Space in incognito mode or in another browser where the user is not logged in into his/her instance.
- is related to
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- Closed
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- relates to
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- Closed
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[CONFCLOUD-67252] User with only JIRA access in the instance, cannot access the Public Confluence Space
Any updates on this? We have been waiting on a fix for this for nearly 6 months.. And it seems to be getting punted from one sprint to another.
Hi everyone,
This is Sunny from the Confluence team. We would like to thank you for all the comments on the current need for Service Desk customers to access public Confluence pages. The current functionality has known design limitations, with workarounds: https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html, https://confluence.atlassian.com/jirakb/guide-to-link-knowledge-base-to-jira-service-desk-for-unlicensed-user-816677228.html. As a centralized source of truth, we encourage whose of you who are impacted by this functionality to follow along https://jira.atlassian.com/browse/CONFCLOUD-30161 so that you can upvote and track our progress there.
Best,
Sunny