IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-62985

HTML Exports fails in Spaces with more than 3 GB in Attachments

      Summary

      HTML Exports fails in Spaces with more than 3 GB in Attachments

      Steps to Reproduce

      1. In a Confluence space, attach files to pages until you have at least 3 GB of attachments in the space
      2. Go to Content Tools > Export > HTML

      Expected Results

      The Space will be exported.

      Actual Results

      Export stalls at 0%

      Note

      Issue has been identified on tenant with smaller size of attachments on a space

        1. beehive_lock.numbers
          741 kB
        2. long_running_locks.numbers
          127 kB
        3. long_running_task (1).numbers
          150 kB

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Confluence Cloud'
            1. Confluence Cloud
            2. CONFCLOUD-62985

            HTML Exports fails in Spaces with more than 3 GB in Attachments

                Summary

                HTML Exports fails in Spaces with more than 3 GB in Attachments

                Steps to Reproduce

                1. In a Confluence space, attach files to pages until you have at least 3 GB of attachments in the space
                2. Go to Content Tools > Export > HTML

                Expected Results

                The Space will be exported.

                Actual Results

                Export stalls at 0%

                Note

                Issue has been identified on tenant with smaller size of attachments on a space

                  1. beehive_lock.numbers
                    741 kB
                  2. long_running_locks.numbers
                    127 kB
                  3. long_running_task (1).numbers
                    150 kB

                        tmahule@atlassian.com Tushar Mahule
                        lmartins Lucas Lara Martins
                        Votes:
                        37 Vote for this issue
                        Watchers:
                        83 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Estimated:
                            Original Estimate - Not Specified
                            Not Specified
                            Remaining:
                            Remaining Estimate - 0h
                            0h
                            Logged:
                            Time Spent - 5m
                            5m

                              tmahule@atlassian.com Tushar Mahule
                              lmartins Lucas Lara Martins
                              Affected customers:
                              37 This affects my team
                              Watchers:
                              83 Start watching this issue

                                Created:
                                Updated:
                                Resolved:

                                  Estimated:
                                  Original Estimate - Not Specified
                                  Not Specified
                                  Remaining:
                                  Remaining Estimate - 0h
                                  0h
                                  Logged:
                                  Time Spent - 5m
                                  5m