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  1. Confluence Cloud
  2. CONFCLOUD-62985

HTML Exports fails in Spaces with more than 3 GB in Attachments

      Summary

      HTML Exports fails in Spaces with more than 3 GB in Attachments

      Steps to Reproduce

      1. In a Confluence space, attach files to pages until you have at least 3 GB of attachments in the space
      2. Go to Content Tools > Export > HTML

      Expected Results

      The Space will be exported.

      Actual Results

      Export stalls at 0%

      Note

      Issue has been identified on tenant with smaller size of attachments on a space

        1. beehive_lock.numbers
          741 kB
        2. long_running_locks.numbers
          127 kB
        3. long_running_task (1).numbers
          150 kB

          Form Name

            [CONFCLOUD-62985] HTML Exports fails in Spaces with more than 3 GB in Attachments

            any solution for this?

            Andres Ortiz added a comment - any solution for this?

            Pavani added a comment -

            We've recently encountered a similar issue and have opened a new bug report for it. For further details, please refer to https://jira.atlassian.com/browse/CONFCLOUD-78253.

            Pavani added a comment - We've recently encountered a similar issue and have opened a new bug report for it. For further details, please refer to https://jira.atlassian.com/browse/CONFCLOUD-78253 .

            Can we at least have an option to kill a long running task in this case? I have an export that got stuck at 10%, and I can't start any new exports

            ..."name":{"key":"export.space.task.name","args":[]},"elapsedTime":2460636,"percentageComplete":10,"successful":false,"finished":false,"messages":[{"translation":"","args":[]}],"status":"","errors":[],"additionalDetails":{}}...

            Peter Lebedev added a comment - Can we at least have an option to kill a long running task in this case? I have an export that got stuck at 10%, and I can't start any new exports ... "name" :{ "key" : "export.space.task.name" , "args" :[]}, "elapsedTime" :2460636, "percentageComplete" :10, "successful" : false , "finished" : false , "messages" :[{ "translation" : ""," args ":[]}]," status ":" "," errors ":[]," additionalDetails":{}}...

            Experiencing this issue still - recommending for this to be reopened

            Ilaria Barbon added a comment - Experiencing this issue still - recommending for this to be reopened

            Can't we at least get an option to export a space without attachments? Or not have this hold up processing other exports (fail properly)?

            Neal Brenner added a comment - Can't we at least get an option to export a space without attachments? Or not have this hold up processing other exports (fail properly)?

            Given the low frequency of occurrence, capacity constraints and significant architectural overhaul required to address this issue, the team has decided to not invest in supporting HTML exports at this scale. We will potentially re-consider this a few quarters down the line. Sorry for the inconvenience.

            Tushar Mahule added a comment - Given the low frequency of occurrence, capacity constraints and significant architectural overhaul required to address this issue, the team has decided to not invest in supporting HTML exports at this scale. We will potentially re-consider this a few quarters down the line. Sorry for the inconvenience.

            We are also impacted.

            Ulrich Titz added a comment - We are also impacted.

            Also impacted by this issue. The backup from Confluence to a Bitbucket Pages suddenly stopped working...

            Mattias Vannergård added a comment - Also impacted by this issue. The backup from Confluence to a Bitbucket Pages suddenly stopped working...

            @Rodrigo - Sorry but welcome to Atlassian  

            Also impacted by this issue and raising a support ticket now to address

            Julien Bonastre added a comment - @Rodrigo - Sorry but welcome to Atlassian   Also impacted by this issue and raising a support ticket now to address

            Jen added a comment -

            @rodrigo - Are you on premium? We don't have any issue with this. Perhaps check the attachment settings to ensure you have permitted the allotted amount.

            Jen added a comment - @rodrigo - Are you on premium? We don't have any issue with this. Perhaps check the attachment settings to ensure you have permitted the allotted amount.

              tmahule@atlassian.com Tushar Mahule
              lmartins Lucas Lara Martins
              Affected customers:
              37 This affects my team
              Watchers:
              83 Start watching this issue

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