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  1. Confluence Cloud
  2. CONFCLOUD-78253

HTML or PDF Exports fails in Spaces with more than 3 GB in Attachments

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      Summary

      HTML Exports fails in Spaces with more than 3 GB in Attachments

      Steps to Reproduce

      1. In a Confluence space, attach files to pages until you have at least 3 GB of attachments in the space
      2. Go to Space settings > Manage space > Export space > HTML or PDF

      Expected Results

      The Space will be exported.

      Actual Results

      Export runs for hours and fails at 99%

      Workaround

      Export it in smaller chunks of pages, if you really need this to be in HTML, otherwise, consider the CSV export

          Form Name

            [CONFCLOUD-78253] HTML or PDF Exports fails in Spaces with more than 3 GB in Attachments

            Tyler Brown added a comment -

            Hi,

            We have rolled out a change that gives the export of HTML / PDF much more disk space to work with. This should help alleviate a portion of the issues being reported here. Note that not every issue reported here has the same root cause so we can't guarantee it will fix them all, but this change specifically relates to the nodes running out of disk space during the export which was reported on numerous tickets here. We will close this ticket, and if issues still occur they can then be reported as new issues with specific root causes linked.

            Thank you,
            Tyler

            Tyler Brown added a comment - Hi, We have rolled out a change that gives the export of HTML / PDF much more disk space to work with. This should help alleviate a portion of the issues being reported here. Note that not every issue reported here has the same root cause so we can't guarantee it will fix them all, but this change specifically relates to the nodes running out of disk space during the export which was reported on numerous tickets here. We will close this ticket, and if issues still occur they can then be reported as new issues with specific root causes linked. Thank you, Tyler

            Joseph Larson added a comment -

            Currently our PDF export is limited to 2GB of attachments and 2000 pages. We will document this before closing.

            Joseph Larson added a comment - Currently our PDF export is limited to 2GB of attachments and 2000 pages. We will document this before closing.

            Joseph Larson added a comment -

            Hello everyone,

            This is Joe Larson from the Confluence team. Thank you for your patience as we work on fixing this bug. The bug has taken longer than expected for us, and we are currently tracking towards resolution by end of 2024. We know you have been waiting eagerly for this fix as we are, and we will be providing any updates as they come. Thank you again for your patience!

            Best,

            Joe Larson

            Joseph Larson added a comment - Hello everyone, This is Joe Larson from the Confluence team. Thank you for your patience as we work on fixing this bug. The bug has taken longer than expected for us, and we are currently tracking towards resolution by end of 2024. We know you have been waiting eagerly for this fix as we are, and we will be providing any updates as they come. Thank you again for your patience! Best, Joe Larson

              d5517f80e6e9 Tyler Brown
              278c4f2d034c Pavani
              Affected customers:
              6 This affects my team
              Watchers:
              25 Start watching this issue

                Created:
                Updated:
                Resolved: