Summary

      JIRA Gadgets Do not load when visiting a page with that Macro.
      The Macro instead gives the following error:

      This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.
      

      Environment

      (Optional - If Applicable)
      Cloud

      Steps to Reproduce

      1. Add a sprint burndown Gadget to a page, Other JIRA gadgets that gather data on multiple issues will also work.
      2. view the page with the gadget after a good amount of time has passed.

      Expected Results

      The Gadget Loads with no issues.

      Actual Results

      The Gadget Does not load and you get the error as stated above.

      Notes

      • Refreshing the page will load the gadget.
      • When facing issues to load the gadget, the same will not be displayed on the macro browser as well.

      Workaround

      Reload the page to view the gadget.

            [CONFCLOUD-57804] JIRA Gadget macros fail to load

            obrienc added a comment -

            @Matthew,

            I attempted to raise an issue but was met with the error "User 'obrienc' doesn't have the 'Assign Issues' permission"

            I did a search of the issues logged on the topic with Atlassian and found the following seemingly addressed & closed issues 

            1. JSWSERVER-12562
            2. JRASERVER-45494

             

            You will see from below I still see the same error as reported in the issues above

             

            obrienc added a comment - @Matthew, I attempted to raise an issue but was met with the error "User 'obrienc' doesn't have the 'Assign Issues' permission" I did a search of the issues logged on the topic with Atlassian and found the following seemingly addressed & closed issues  JSWSERVER-12562 JRASERVER-45494   You will see from below I still see the same error as reported in the issues above  

            obrienc - this particular bug is only known the be impacting Confluence Cloud at this point. Are you able to raise a ticket at https://support.atlassian.com so that a Support Engineer can investigate your issue, identify which bug you're being impacted by and if there is a fix available?

            Matthew Hunter added a comment - obrienc - this particular bug is only known the be impacting Confluence Cloud at this point. Are you able to raise a ticket at https://support.atlassian.com  so that a Support Engineer can investigate your issue, identify which bug you're being impacted by and if there is a fix available?

            obrienc added a comment -

            Thanks Leo.

            Is there a similar fix for Jira server? If not, when might we expect it?

             

            Regards,

            Colin.

            obrienc added a comment - Thanks Leo. Is there a similar fix for Jira server? If not, when might we expect it?   Regards, Colin.

            Hi obrienc,

            This is for our cloud products only - specifically for Confluence Cloud (paired with Jira Cloud).

            Leo Huang (Inactive) added a comment - Hi obrienc , This is for our cloud products only - specifically for Confluence Cloud (paired with Jira Cloud).

            obrienc added a comment -

            @Leo Huang - What version of Jira server is this fix included in?

            I'm currently working with: 

            • v7.8.1#78001-sha1:0c6698b

            I would like to upgrade to overcome this issue - it's recurring too frequently now for users without making the move up to fix the problem.

            Thanks,

            Colin.

            obrienc added a comment - @Leo Huang - What version of Jira server is this fix included in? I'm currently working with:  v7.8.1#78001-sha1:0c6698b I would like to upgrade to overcome this issue - it's recurring too frequently now for users without making the move up to fix the problem. Thanks, Colin.

            Hi all, the change has been deployed!

            Just a note that if you still do see the error, please try refreshing the page. The change that was deployed should alleviate most of the symptoms, while we continue to investigate the root cause.

            Leo Huang (Inactive) added a comment - Hi all, the change has been deployed! Just a note that if you still do see the error, please try refreshing the page. The change that was deployed should alleviate most of the symptoms, while we continue to investigate the root cause.

            Hi all, the change is still making its way to production. Will update again when it does go through.

            Leo Huang (Inactive) added a comment - Hi all, the change is still making its way to production. Will update again when it does go through.

            Punisher added a comment -

            Any updates on when this fix will be live?

            Punisher added a comment - Any updates on when this fix will be live?

            Hi all, the change has been reviewed and now we're just waiting for the deployments to go out.

            jamie.mccarogher3 the nature of estimations is that they're a bit finicky, but just between you and me, I'm hoping we'll see it deployed on Monday

            Leo Huang (Inactive) added a comment - Hi all, the change has been reviewed and now we're just waiting for the deployments to go out. jamie.mccarogher3  the nature of estimations is that they're a bit finicky, but just between you and me, I'm hoping we'll see it deployed on Monday

            Thanks Leo, would you be able to give us an estimate for when this will be roughly available on Production. We're near a release and Confluence drives 95% of our reporting, kinda need this to work. 

            Jamie McCarogher added a comment - Thanks Leo, would you be able to give us an estimate for when this will be roughly available on Production. We're near a release and Confluence drives 95% of our reporting, kinda need this to work. 

              lhuang@atlassian.com Leo Huang (Inactive)
              jlong@atlassian.com Jared Long
              Affected customers:
              70 This affects my team
              Watchers:
              98 Start watching this issue

                Created:
                Updated:
                Resolved: