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  1. Confluence Cloud
  2. CONFCLOUD-53268

Avatar and profile information not changing in Confluence with Atlassian Account

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Details

    Description

      Summary

      When trying to change the avatar in Profile->Picture or any profile information, we are able to update it, although it does not take effect since the picture it is the same generic one and the information fields did not get updated as it should.

      Environment

      Cloud Confluence 1000.328.0

      Steps to Reproduce

      1. Open the profile of a user with Atlassian account active on the instance
      2. Try to change the profile picture by uploading a new one or update any profile information.
      3. It will upload/update although it will not replicate on the instance.

      Expected Results

      The picture and profile information must change in all places where we can see the user info

      Actual Results

      The picture/information are not updated in the Cloud instance

      Workaround

      Disable the Single Sign-on option within User Management

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-43370 Updating user avatar does not work in Confluence Cloud

          • High - High priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-53295 Profile Details Are Not Saved

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-53954 Confluence Cloud does not show Atlassian account profile photo when one is set

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-53295 Profile Details Are Not Saved

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. ID-6214 Confluence Users Cannot Set Profile Information After Enabling Atlassian Account Single Sign-on

          • Low - Low priority issues
          • Closed

          MEGA-1050 Loading...

          mentioned in

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          Activity

            People

              agentleman Aaron (Inactive)
              pmiguel Paulo Miguel (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: