Confluence Users Cannot Set Profile Information After Enabling Atlassian Account Single Sign-on

Summary

After enabling the Single Sign-on option with Atlassian Account, Confluence users are unable to set their Profile Information (Phone, IM, Website, About Me, Position, Department, Location)

Environment

• Cloud

Steps to Reproduce

1. Go to User Profile in Confluence: Profile Icon > Profile > Edit Profile
2. Populate the Fields under Personal and Company
3. Save changes

Expected Results

Changes are saved

Actual Results

Page refreshes and changes are reverted.

Notes

If the user had populated details in their Profile prior to the Single Sign-on being enabled, they cannot change their details.

Workaround

Disable the Single Sign-on option within User Management