Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-45631

Unlicensed Users from Service Desk Have Limited Functions

XMLWordPrintable

    • 15
    • 7

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      Problem Definition

      Unlicensed users from Service Desk projects has limited functions compared to anonymous users. Currently, they have View-Only access, and that's all.

      • Unlicensed users are not able to perform a search
      • Unlicensed users are not able to access the space directory
      • Unlicensed users can only access the spaces if they have the direct links.

      Suggested Solution

      • Unlicensed users should at least perform the actions like anonymous.
      • Allow admins to configure the permissions of unlicensed users as anonymous users and licensed users.
         

        1. image-2020-08-19-11-34-17-288.png
          173 kB
          Neha Ghuraiya
        2. image-2020-08-19-11-34-42-329.png
          219 kB
          Neha Ghuraiya

              ee1911a8f30a Marie Casabonne
              cteh Ting (Chiou Ting Teh)
              Votes:
              62 Vote for this issue
              Watchers:
              55 Start watching this issue

                Created:
                Updated: