Unlicensed Users from Service Desk Have Limited Functions

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      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      Problem Definition

      Unlicensed users from Service Desk projects has limited functions compared to anonymous users. Currently, they have View-Only access, and that's all.

      • Unlicensed users are not able to perform a search
        • Unlicensed JSM users/customers will not be able to view Dynamic Cards as these rely on Advanced search.
      • Unlicensed users are not able to access the space directory
      • Unlicensed users can only access the spaces if they have the direct links.

      Suggested Solution

      • Unlicensed users should at least perform the actions like anonymous.
      • Allow admins to configure the permissions of unlicensed users as anonymous users and licensed users.
         

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            Assignee:
            Marie Casabonne
            Reporter:
            Ting
            Votes:
            81 Vote for this issue
            Watchers:
            72 Start watching this issue

              Created:
              Updated: