Update Oct 30 2024: ** 

Hi everyone,

We have been closely monitoring this ticket and would like to take a moment to address your questions and provide the rationale for closing this ticket.

When we first launched product requests last year, we decided to package this feature as part of the enterprise plan based on our data-backed analysis, which included an analysis of market standards.

Following this decision, we kept this ticket open to continue to monitor feedback from our small-to-medium customers. The feedback you provided led us to further invest in an Atlassian Guard Standard (formerly Atlassian Access) feature called automatic product discovery.

In the last year, the team worked to release ‘add admin’ functionality, making the feature more actionable. Now, an admin can take over the discovered product and determine the appropriate next steps. We have a dedicated community post outlining this process here. Automatic product discovery is not limited to the enterprise plan and any customer of any size can purchase as subscription for Atlassian Guard Standard to gain access to this feature.

We will keep this ticket closed and appreciate your understanding, as well as your time to comment and interact here.

Griffin

Update Oct 15 2024: 

Hi, we are happy to share some new updates to this ticket in regards to the following issues listed:

• Ability to create new sites for Jira and Confluence

• Ability to create new Bitbucket or Trello accounts

• Ability to join sites or products external to the organization

• Ability to remove managed users from external sites

• Ability to remove access to specific products

We have solved these issues through both proactive and reactive controls for user-created instances (also referred to as sites), and an organization admin’s ability to control them.

With our Atlassian Guard (formerly Atlassian Access) feature automatic product discovery, admins are able to see what user-created instances exist within their cloud footprint, and join these instances to take over control. By doing so, they can remove certain users, products, etc. - and determine the best next steps.

With the Enterprise plan feature product requests, admins can set a policy and then either deny or approve requests for a new user-created instance. This feature is available to customers who have a Jira, Confluence, or Jira Service Management Enterprise plan - and coverage now expands to Trello and Bitbucket (Premium plan, in beta).

For further information, please refer to our latest community post: An update on product requests: bringing shadow IT controls to Trello and Bitbucket