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There is a discrepancy between the data shown in JIRA's dev summary panel and what's really in Bitbucket Server. For old branches/issues, this data will never get refreshed. (This is due to a discrepancy between the AO JIRA_INDEX table and sta_pull_request).
Bitbucket Server 4.6.2 with many 3rd party add-ons
Steps to Reproduce
Unknown
Expected Results
The data shown in the dev summary panel and the state of PRs in Bitbucket Server should be in-sync.
Actual Results
The data shown in the dev summary panel shows the PR as OPEN when it's actually merged
Workaround
Bitbucket provides a REST call that reindexes the branches and pull requests in the specified Bitbucket repository, triggering an update in JIRA which in turn updates the JIRA issue's dev summary panel. The REST call must be run as a user with an admin permissions:
There was a suggestion that this issue was caused by third-party plugins but we have seen this (rarely) on our internal Atlassian Bitbucket Server instance, so we know it can happen without them, too.
Without "steps to reproduce", it's hard to know where to start on this bug. Perhaps we could provide some way to manually refresh the data (with a "reload" button in the dev summary panel?).
relates to
BSERV-10578As an admin, I would like to be able to reindex the Jira indexes including the Jira keys included in the commit messages
As of 7.21.15, and other fix versions listed, Bitbucket will update the development summary in Jira DC if it detects that the information shown in Jira DC’s pull request details dialog is out of sync with the pull request summary shown in the development panel.
If you notice that Jira DC's pull request summary for an issue is out of date, click on the summary link to open the dialog. This will fetch the up-to-date pull request data from Bitbucket DC, which will allow Bitbucket DC to detect that the information in Jira's summary panel is out of date and needs fixing. Shortly after this, Jira will be updated with the new summary, which will be displayed upon a page refresh.
If the problem persists, please comment on this ticket and open a support case so that we can investigate any further causes of this bug.
Note: this only applies to Bitbucket's integration with Jira DC & Server, not Jira Cloud. For sync issues with Jira Cloud see BSERV-14084
Kristy
added a comment - As of 7.21.15, and other fix versions listed, Bitbucket will update the development summary in Jira DC if it detects that the information shown in Jira DC’s pull request details dialog is out of sync with the pull request summary shown in the development panel.
If you notice that Jira DC's pull request summary for an issue is out of date, click on the summary link to open the dialog. This will fetch the up-to-date pull request data from Bitbucket DC, which will allow Bitbucket DC to detect that the information in Jira's summary panel is out of date and needs fixing. Shortly after this, Jira will be updated with the new summary, which will be displayed upon a page refresh.
If the problem persists, please comment on this ticket and open a support case so that we can investigate any further causes of this bug.
Note: this only applies to Bitbucket's integration with Jira DC & Server, not Jira Cloud. For sync issues with Jira Cloud see BSERV-14084
Added information about the reindex REST call to the "Workaround" section of the issue description, which can be used to resync all a repository's data in Jira.
Brent P
added a comment - Added information about the reindex REST call to the "Workaround" section of the issue description, which can be used to resync all a repository's data in Jira.
Yes, I can see why the priority was lowered from highest, if at 4 years it still isn't fixed, it can't be a very high priority after all.
Paul Wagland
added a comment - Yes, I can see why the priority was lowered from highest, if at 4 years it still isn't fixed, it can't be a very high priority after all.
Bitbucket Server 6.3 includes changes for BSERV-10578, which allows reindexing Jira issues from pull request commits (and also optimizes the reindex processing to make it faster and more efficient). That should at least enable a straightforward workaround for this issue, by reindexing the data.
With that said, there are still other, better improvements that could be put in place for this issue (such as having Jira update the development summary cached data using the "live" data displayed on the popup when the panel is displayed). Based on that, I'm going to leave this issue open. My changes for BSERV-10578 really only allow for a better, more complete workaround.
Best regards,
Bryan Turner
Atlassian Bitbucket
Bryan Turner (Inactive)
added a comment - Bitbucket Server 6.3 includes changes for BSERV-10578 , which allows reindexing Jira issues from pull request commits (and also optimizes the reindex processing to make it faster and more efficient). That should at least enable a straightforward workaround for this issue, by reindexing the data.
With that said, there are still other, better improvements that could be put in place for this issue (such as having Jira update the development summary cached data using the "live" data displayed on the popup when the panel is displayed). Based on that, I'm going to leave this issue open. My changes for BSERV-10578 really only allow for a better, more complete workaround.
Best regards,
Bryan Turner
Atlassian Bitbucket
Just to note, I ran into this issue on one of my Bitbucket servers and we discovered the root cause was that a plugin caused the Bitbucket Event Queue to overflow as documented here:
As a result, pull requests activity that occurred while the Event Queues were full did not make their way into the JIRA_ISSUE database table (in Bitbucket's database), but still made their way into the sta_pull_request database table. Therefore everything from Bitbucket looked fine, but the Jira Development panel was missing pull request information.
Without this fix in BSERV-9452 there is no mechanism to have Bitbucket re-generate the JIRA_ISSUE table using the data from the sta_pull_request table, so this data is permanently missing from the Jira development panel for affected issues.
Jeffrey Thornsen
added a comment - Just to note, I ran into this issue on one of my Bitbucket servers and we discovered the root cause was that a plugin caused the Bitbucket Event Queue to overflow as documented here:
https://confluence.atlassian.com/bitbucketserverkb/rejectedexecutionexception-779171377.html
As a result, pull requests activity that occurred while the Event Queues were full did not make their way into the JIRA_ISSUE database table (in Bitbucket's database), but still made their way into the sta_pull_request database table. Therefore everything from Bitbucket looked fine, but the Jira Development panel was missing pull request information.
Without this fix in BSERV-9452 there is no mechanism to have Bitbucket re-generate the JIRA_ISSUE table using the data from the sta_pull_request table, so this data is permanently missing from the Jira development panel for affected issues.
paul.wagland220683699
added a comment -
We are seeing this issue on our system as well. We regularly (several times a month) see this issue. Having a button to force a refresh for an individual issue would be a workaround that we could use when we find these issues that are out of sync.
paul.wagland220683699
added a comment - We are seeing this issue on our system as well. We regularly (several times a month) see this issue. Having a button to force a refresh for an individual issue would be a workaround that we could use when we find these issues that are out of sync.
And a good summary from Bryan: "The link aggregation result is returning cached data, and the other REST call is returning data from the pull request table. The latter will always be "right", since it's the real data, but since those branches aren't in use now the cached data will never get updated again"
For me, the question is whether we provide an easy way to force-refresh the data. I can't imagine we'd want to run through the tables periodically and ensure they're synced.
Brent P
added a comment - Some links to get a quick background:
https://support.atlassian.com/browse/SSP-17592?focusedCommentId=9133467&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-9133467
An example broken issue on stash.a.c (the PR says "Open" but it's actually merged): https://jira.atlassian.com/browse/BSERV-4185
And a good summary from Bryan: "The link aggregation result is returning cached data, and the other REST call is returning data from the pull request table. The latter will always be "right", since it's the real data, but since those branches aren't in use now the cached data will never get updated again"
For me, the question is whether we provide an easy way to force-refresh the data. I can't imagine we'd want to run through the tables periodically and ensure they're synced.
Kristy
Aaron Bromberg (Inactive)
Affected customers:
37This affects my team
Watchers:
64Start watching this issue
Created:
Updated:
Resolved:
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data-icon=\"/secure/projectavatar?pid=20410&size=small\"\n title=\"Server Deployments and Scale\"\n value=\"20410\">\n Server Deployments and Scale (SCALE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=12910&size=small\"\n title=\"Sourcetree For Mac\"\n value=\"12910\">\n Sourcetree For Mac (SRCTREE)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=14510&size=small\"\n title=\"Sourcetree for Windows\"\n value=\"14510\">\n Sourcetree for Windows (SRCTREEWIN)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=22011&size=small\"\n title=\"Statuspage\"\n value=\"22011\">\n Statuspage (STATUS)\n </option>\n <option data-icon=\"/secure/projectavatar?pid=21311&size=small\"\n title=\"TRELLO\"\n value=\"21311\">\n TRELLO (TRELLO)\n </option>\n </optgroup>\n </select>\n </div>\n \n\n","jql":"project = BSERV","validSearcher":true,"isShown":true},"fixfor":{"name":"Fix Version","viewHtml":" <div class=\"searcherValue\">\n \n <label class=\"fieldLabel\" 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title=\"2.0.1\">2.0.1</option>\n <option value=\"id:2.0.2\" title=\"2.0.2\">2.0.2</option>\n <option value=\"id:2.0.3\" title=\"2.0.3\">2.0.3</option>\n <option value=\"id:2.1.0\" title=\"2.1.0\">2.1.0</option>\n <option value=\"id:2.1.1\" title=\"2.1.1\">2.1.1</option>\n <option value=\"id:2.1.2\" title=\"2.1.2\">2.1.2</option>\n <option value=\"id:2.10.0\" title=\"2.10.0\">2.10.0</option>\n <option value=\"id:2.10.1\" title=\"2.10.1\">2.10.1</option>\n <option value=\"id:2.10.2\" title=\"2.10.2\">2.10.2</option>\n <option value=\"id:2.10.3\" title=\"2.10.3\">2.10.3</option>\n <option value=\"id:2.10.4\" title=\"2.10.4\">2.10.4</option>\n <option value=\"id:2.10.5\" title=\"2.10.5\">2.10.5</option>\n <option value=\"id:2.11.2\" title=\"2.11.2\">2.11.2</option>\n <option value=\"id:2.11.3\" title=\"2.11.3\">2.11.3</option>\n <option value=\"id:2.11.4\" title=\"2.11.4\">2.11.4</option>\n <option value=\"id:2.11.5\" title=\"2.11.5\">2.11.5</option>\n <option value=\"id:2.11.6\" title=\"2.11.6\">2.11.6</option>\n <option value=\"id:2.11.7\" title=\"2.11.7\">2.11.7</option>\n <option value=\"id:2.11.8\" title=\"2.11.8\">2.11.8</option>\n <option value=\"id:2.11.9\" title=\"2.11.9\">2.11.9</option>\n <option value=\"id:2.12.0\" title=\"2.12.0\">2.12.0</option>\n <option value=\"id:2.12.1\" title=\"2.12.1\">2.12.1</option>\n <option value=\"id:2.12.2\" title=\"2.12.2\">2.12.2</option>\n <option value=\"id:2.12.3\" title=\"2.12.3\">2.12.3</option>\n <option value=\"id:2.12.4\" title=\"2.12.4\">2.12.4</option>\n <option value=\"id:2.12.5\" title=\"2.12.5\">2.12.5</option>\n <option value=\"id:2.12.6\" title=\"2.12.6\">2.12.6</option>\n <option value=\"id:2.2.0\" title=\"2.2.0\">2.2.0</option>\n <option value=\"id:2.3.0\" title=\"2.3.0\">2.3.0</option>\n <option value=\"id:2.3.1\" title=\"2.3.1\">2.3.1</option>\n <option value=\"id:2.4.0\" title=\"2.4.0\">2.4.0</option>\n <option value=\"id:2.4.1\" title=\"2.4.1\">2.4.1</option>\n <option value=\"id:2.4.2\" title=\"2.4.2\">2.4.2</option>\n <option value=\"id:2.5.0\" title=\"2.5.0\">2.5.0</option>\n <option value=\"id:2.5.1\" title=\"2.5.1\">2.5.1</option>\n <option value=\"id:2.5.2\" title=\"2.5.2\">2.5.2</option>\n <option value=\"id:2.5.3\" title=\"2.5.3\">2.5.3</option>\n <option value=\"id:2.5.4\" title=\"2.5.4\">2.5.4</option>\n <option value=\"id:2.6.0\" title=\"2.6.0\">2.6.0</option>\n <option value=\"id:2.6.1\" title=\"2.6.1\">2.6.1</option>\n <option value=\"id:2.6.2\" title=\"2.6.2\">2.6.2</option>\n <option value=\"id:2.6.3\" title=\"2.6.3\">2.6.3</option>\n <option value=\"id:2.6.4\" title=\"2.6.4\">2.6.4</option>\n <option value=\"id:2.6.5\" title=\"2.6.5\">2.6.5</option>\n <option value=\"id:2.7.0\" title=\"2.7.0\">2.7.0</option>\n <option value=\"id:2.7.1\" title=\"2.7.1\">2.7.1</option>\n <option value=\"id:2.7.2\" title=\"2.7.2\">2.7.2</option>\n <option value=\"id:2.7.3\" title=\"2.7.3\">2.7.3</option>\n <option value=\"id:2.7.4\" title=\"2.7.4\">2.7.4</option>\n <option value=\"id:2.7.5\" title=\"2.7.5\">2.7.5</option>\n <option value=\"id:2.7.6\" title=\"2.7.6\">2.7.6</option>\n <option value=\"id:2.8.0\" title=\"2.8.0\">2.8.0</option>\n <option value=\"id:2.8.1\" title=\"2.8.1\">2.8.1</option>\n <option value=\"id:2.8.2\" title=\"2.8.2\">2.8.2</option>\n <option value=\"id:2.8.3\" title=\"2.8.3\">2.8.3</option>\n <option value=\"id:2.8.4\" title=\"2.8.4\">2.8.4</option>\n <option value=\"id:2.8.5\" title=\"2.8.5\">2.8.5</option>\n <option value=\"id:2.9.1\" title=\"2.9.1\">2.9.1</option>\n <option value=\"id:2.9.2\" title=\"2.9.2\">2.9.2</option>\n <option value=\"id:2.9.3\" title=\"2.9.3\">2.9.3</option>\n <option value=\"id:2.9.4\" title=\"2.9.4\">2.9.4</option>\n <option value=\"id:2.9.5\" title=\"2.9.5\">2.9.5</option>\n <option value=\"id:3.0.1\" title=\"3.0.1\">3.0.1</option>\n <option value=\"id:3.0.2\" title=\"3.0.2\">3.0.2</option>\n <option value=\"id:3.0.3\" title=\"3.0.3\">3.0.3</option>\n <option value=\"id:3.0.4\" title=\"3.0.4\">3.0.4</option>\n </optgroup>\n </select>\n </div>\n \n","jql":"fixVersion = 8.8.7","validSearcher":true,"isShown":true},"assignee":{"name":"Assignee","editHtml":"\n \n <div class=\"field-group aui-field-userlist\" >\n <label for=\"searcher-assigneeSelect\">Assignee</label> <fieldset rel=\"assignee\" class=\"hidden user-group-searcher-params\">\n </fieldset>\n <select class=\"js-usergroup-checkboxmultiselect\" multiple=\"multiple\" id=\"assignee\" name=\"assignee\" data-placeholder-text=\"Enter username or group\">\n <optgroup>\n <option class=\"headerOption\" data-icon=\"https://jira.atlassian.com/secure/useravatar?size=xsmall&avatarId=10613\" value=\"empty\" title=\"Unassigned\">Unassigned</option>\n </optgroup>\n <optgroup>\n </optgroup>\n </select>\n <input type=\"hidden\" name=\"check_prev_assignee\" value=\"true\">\n </div>\n \n","validSearcher":true,"isShown":true},"resolution":{"name":"Resolution","viewHtml":" <div class=\"searcherValue\">\n \n <label class=\"fieldLabel\" for=\"fieldresolution\">Resolution:</label><span id=\"fieldresolution\" class=\"fieldValue\">\n \n Fixed, Done </span></div>\n","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-resolution\">Resolution</label> <select class=\"select js-default-checkboxmultiselect\"\n data-placeholder-text=\"Find Resolutions...\"\n id=\"searcher-resolution\"\n multiple=\"multiple\"\n name=\"resolution\"\n data-max-inline-results-displayed=\"100\"\n >\n <option class=\"headerOption\" value=\"-1\" title=\"Unresolved\">Unresolved</option>\n <option selected=\"selected\" value=\"1\" title=\"Fixed\" >Fixed</option>\n <option value=\"2\" title=\"Won't Fix\" >Won't Fix</option>\n <option value=\"3\" title=\"Duplicate\" >Duplicate</option>\n <option value=\"4\" title=\"Incomplete\" >Incomplete</option>\n <option value=\"5\" title=\"Cannot Reproduce\" >Cannot Reproduce</option>\n <option value=\"6\" title=\"Invalid\" >Invalid</option>\n <option value=\"7\" title=\"Resolved Locally\" >Resolved Locally</option>\n <option value=\"8\" title=\"Handled by Support\" >Handled by Support</option>\n <option value=\"9\" title=\"Answered\" >Answered</option>\n <option value=\"10\" title=\"Timed out\" >Timed out</option>\n <option value=\"11\" title=\"Obsolete\" >Obsolete</option>\n <option value=\"12\" title=\"Not a bug\" >Not a bug</option>\n <option value=\"13\" title=\"Unsolved Mysteries\" >Unsolved Mysteries</option>\n <option value=\"14\" title=\"Purchased\" >Purchased</option>\n <option value=\"15\" title=\"Tracked Elsewhere\" >Tracked Elsewhere</option>\n <option value=\"16\" title=\"Deployed\" >Deployed</option>\n <option selected=\"selected\" value=\"17\" title=\"Done\" >Done</option>\n <option value=\"18\" title=\"Support Request\" >Support Request</option>\n <option value=\"10000\" title=\"Won't Do\" >Won't Do</option>\n <option value=\"10100\" title=\"Incorrectly Filed\" >Incorrectly Filed</option>\n <option value=\"10300\" title=\"Low Engagement\" >Low Engagement</option>\n <option value=\"10200\" title=\"Spam\" >Spam</option>\n <option value=\"10400\" title=\"Unsupported - Server EoS\" >Unsupported - Server EoS</option>\n </select>\n </div>\n \n","jql":"resolution in (Fixed, Done)","validSearcher":true,"isShown":true},"status":{"name":"Status","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-status\">Status</label> <select class=\"select js-default-checkboxmultiselectstatuslozenge\"\n data-placeholder-text=\"Find Statuses...\"\n id=\"searcher-status\"\n multiple=\"multiple\"\n name=\"status\"\n data-max-inline-results-displayed=\"100\"\n data-footer-text=\"-76 more options. 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Typically, only recently created issues are in this status. Our product teams review these issues regularly.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Needs Triage</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"10044\" title=\"Done\" data-simple-status=\"{"id":"10044","name":"Done","description":"","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Done</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10049\" title=\"Ready for Development\" data-simple-status=\"{"id":"10049","name":"Ready for Development","description":"","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Ready for Development</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/subtask.gif\" value=\"10051\" title=\"In Review\" data-simple-status=\"{"id":"10051","name":"In Review","description":"A fix for this issue has been proposed and is being reviewed and quality-tested by the development team.","iconUrl":"/images/icons/subtask.gif","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Review</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/trash.png\" value=\"10068\" title=\"Cancelled\" data-simple-status=\"{"id":"10068","name":"Cancelled","description":"","iconUrl":"/images/icons/statuses/trash.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Cancelled</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"10071\" title=\"To Do\" data-simple-status=\"{"id":"10071","name":"To Do","description":"","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">To Do</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11772\" title=\"Gathering Interest\" data-simple-status=\"{"id":"11772","name":"Gathering Interest","description":"This suggestion needs more unique domain votes and comments before being reviewed by our team.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Interest</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11773\" title=\"Reviewing\" data-simple-status=\"{"id":"11773","name":"Reviewing","description":"We're currently reviewing this suggestion. 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We will review this ticket in a year to see if our decision has changed.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Not Being Considered</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12072\" title=\"Gathering Impact\" data-simple-status=\"{"id":"12072","name":"Gathering Impact","description":"This issue has been reviewed, but needs more supporting information to gauge how pervasive the problem is.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Gathering Impact</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"12073\" title=\"Long Term Backlog\" data-simple-status=\"{"id":"12073","name":"Long Term Backlog","description":"A fix for this issue is required, but planned for farther in the future. 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Bug
Highest
BSERV-10578 As an admin, I would like to be able to reindex the Jira indexes including the Jira keys included in the commit messages
BBSDEV-28148 Loading...
As of 7.21.15, and other fix versions listed, Bitbucket will update the development summary in Jira DC if it detects that the information shown in Jira DC’s pull request details dialog is out of sync with the pull request summary shown in the development panel.
If you notice that Jira DC's pull request summary for an issue is out of date, click on the summary link to open the dialog. This will fetch the up-to-date pull request data from Bitbucket DC, which will allow Bitbucket DC to detect that the information in Jira's summary panel is out of date and needs fixing. Shortly after this, Jira will be updated with the new summary, which will be displayed upon a page refresh.
If the problem persists, please comment on this ticket and open a support case so that we can investigate any further causes of this bug.
Note: this only applies to Bitbucket's integration with Jira DC & Server, not Jira Cloud. For sync issues with Jira Cloud see BSERV-14084