Details
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Bug
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Resolution: Unresolved
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Low
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None
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Severity 3 - Minor
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2
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Description
Problem Statement
Timed event Automations rules does not run when "Run Rules As: User who triggered the rule" option are set and following error are displayed:
Steps to Replicate
- Create a new Service Desk Automation Rules
- Options > Run Rules As: User who triggered the rule:
- Add a trigger for "When this happens...": Time in Status and specify a status for any amount for an amount of time.
eg. - Add an Action
Expected Result
The delayed-timed event Automation runs and system able to capture who executed the timed event actions.
Actual Result
Delayed Automation doesn't execute with the error on the log rules:
Workaround
Attachments
Issue Links
- is cloned from
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JSDCLOUD-6238 Automation rule won’t log actions by deleted users
- Closed
- is duplicated by
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AUTO-527 When run rule is set as "The user who triggered the rule". Automation set for issue close in xx number of minutes/hours/days fails with error : this user was deleted
- Long Term Backlog
- relates to
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JSDCLOUD-9223 Automation on a timed event running as *User who triggered the rule* produces incomplete logs
- Closed