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  1. Automation for Cloud
  2. AUTO-723

Cloned comments using Automation shows attachments as "Failed to load"

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    • 23
    • Severity 3 - Minor
    • 39

      Issue Summary

      Cloned comments using Automation shows images (and attachments) as "Failed to load" when using the New issue view.

      Steps to Reproduce

      1.  Create the following automation rule.
      2. Clone a Service Desk ticket.
      3. On the original ticket, add an internal comment with an image.

      Expected Results

      On the cloned ticket, it will show the same comment from the original ticket and the image/attachment will show correctly.

      Actual Results

      It shows "Failed to load".

      Workaround

      Add extra component before "add a comment to issue" component. 

      • Component: Edit Issue
        • Choose fields to set...: Attachment
          • Attachment: Copy Attachment from Trigger Issue

      Example refer to this sample screenshot:

      NOTE : It is important to note that while workaround will make it possible to copy comment along with attachment, it will result in copy of all the attachments from the primary issue to destination issue as well.

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              Unassigned Unassigned
              adaluz Angélica Luz
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                Created:
                Updated: