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  1. Jira Cloud
  2. JRACLOUD-79652

Attachments previews embedded in the comment field of the transition screen are failing to load with "Preview unavailable/Failed to Load" message.

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Details

    • Bug
    • Resolution: Unresolved
    • Medium
    • Issue - View
    • None

    Description

      Issue Summary

      Attachments previews embedded in the comment field of the transition screen are failing to load with "Preview unavailable/Failed to Load" message.

      Steps to Reproduce

      • Create a transition screen for an issue workflow with attachments field and comment field.
      • Copy an image into the comment field, wait until it loads completely and transition the issue.

      Expected Results

      Preview of the images to be shown in the comments section

      Actual Results

      Preview of the attachments fail with "Preview unavailable/Failed to Load" message.

      Workaround

      Refresh/reload the page couple of times

      Attachments

        Issue Links

          is related to

          Suggestion - JRACLOUD-62074 Add ability to add attachments during transition to make it more intuitive

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. AUTO-723 Cloned comments using Automation shows attachments as "Failed to load"

          • Low - Low priority issues
          • Long Term Backlog

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-81607 Unable to add attachments while transitioning multiple issues at a time

          • Low - Low priority issues
          • Long Term Backlog

          Activity

            People

              Unassigned Unassigned
              05d0b93247b4 Shreyas R (Inactive)
              Votes:
              15 Vote for this issue
              Watchers:
              19 Start watching this issue

              Dates

                Created:
                Updated: