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  1. Jira Cloud
  2. JRACLOUD-81607

Unable to add attachments while transitioning multiple issues at a time

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • Issue - Transition
    • None

    Description

      Issue Summary

      When a transition is performed, a screen pops up to add an attachment, user will add the attachment and then complete the transition.

      Once this is done, if we go to ticket we don not see any attachment added 

      Steps to Reproduce

      1. Create 2 or more issues in a service project, make sure you have a transition screen added with Attachment field.
      2. Go to Project >> Queue >> Select both the issues >> Perform a transition to add attachment >> attach the file >> Complete the transition'

      Expected Results

      Attachment should be added to the selected tickets while transitioning 

      Actual Results

      Attachment does not get added and however the transition completes

      Workaround

      Transfer individual tickets to add attachments rather than doing them in bulk

      We do have another workaround as mentioned in below article which adds the attachment using thumbnail or markup, but that fails to load the attachment after transition is completed

      https://confluence.atlassian.com/jirakb/add-attachments-to-comments-while-transitioning-an-issue-1207190621.html#:~:text=Go%20to%20your%20Service%20Project,is%20added%20to%20this%20screen.

       

       

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              Unassigned Unassigned
              d1b9e6273b65 Faizan Sayyed
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              Dates

                Created:
                Updated: