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  1. Automation for Cloud
  2. AUTO-788

Cloned or copied fields using Automation shows attachments as "Failed to load"

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Details

    • Severity 3 - Minor
    • Jira Software, Jira Service Management

    Description

      Issue Summary

      Cloned or copied fields using Automation shows attachments as "Failed to load" in the destination issue.

      Steps to Reproduce

      1. Create an automation rule that either creates or clones an issue into another project, including the option to copy a field (e.g. Description) into the new issue
      2. Ensure field to copied in the source/original issue has an image in it
      3. Trigger automation rule to run

      Expected Results

      On the newly created/cloned issue, the field copied across displays the image

      Actual Results

      On the cloned ticket, it will show the same comment from the original ticket and the image/attachment will show correctly.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      How to sync comments from Jira Software and Service Management tickets

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              Unassigned Unassigned
              dfb5cd90782d Andrew Daniels
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              Dates

                Created:
                Updated:
                Resolved: