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  1. Automation for Cloud
  2. AUTO-147

Human-readable expansion with {{comment.body}} - @ mentions are not rendered when Comments are email sent through the {{issue.comments.last.body}} smart value

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    • Minor
    • 0

      Implementation of New Features Policy


      At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features. Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.
      You can learn more by reading Implementation of New Features Policy.

      Problem Definition

      Currently, the smart value comment.body expands mentioned user's accountId that is hard to understand for the recipients.

      Suggested Solution

      Expand the most understandable field of the mentioned user, such as displayName.

      Or, provide any Smart Value capturing the mentioned users in the comment.

      Workaround

      As a workaround where the body of the comment is copied and pasted into a text field the following variable could be used:

      {{comment.body.text}}

      If a comment has @ user mentioned the result will display user's name in plain text and not the AAID.

      Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

          Form Name

            [AUTO-147] Human-readable expansion with {{comment.body}} - @ mentions are not rendered when Comments are email sent through the {{issue.comments.last.body}} smart value

            Christopher made changes -
            Labels Original: Automation_Move_JSW RIBS-SHORT jsw-s13 New: Automation_Move_JSW jsw-s13
            Christopher made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1007720 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Simmo made changes -
            Priority Original: High [ 2 ] New: Low [ 4 ]
            Charlie Gavey made changes -
            Link New: This issue is related to AUTO-450 [ AUTO-450 ]
            Charlie Gavey made changes -
            Priority Original: Medium [ 3 ] New: High [ 2 ]
            Charlie Gavey made changes -
            Priority Original: High [ 2 ] New: Medium [ 3 ]
            Matthew Hunter made changes -
            Labels Original: Automation_Move_JSW jsw-s13 New: Automation_Move_JSW RIBS-SHORT jsw-s13
            Charlie Gavey made changes -
            Priority Original: Low [ 4 ] New: High [ 2 ]
            Szymon Patacz made changes -
            Description Original: {panel:title= Implementation of New Features Policy|titleBGColor=#e0efff}
            (i)
            At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features. Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.
             You can learn more by reading [Implementation of New Features Policy|https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html].
            {panel}
            h3. Problem Definition

            Currently, the smart value *comment.body* expands mentioned user's *accountId* that is hard to understand for the recipients.
            h3. Suggested Solution

            Expand the most understandable field of the mentioned user, such as *displayName*.

            Or, provide any Smart Value capturing the mentioned users in the comment.
            h3. Workaround

            None. Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.             		New: {panel:title= Implementation of New Features Policy|titleBGColor=#e0efff}
            (i)
            At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features. Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.
             You can learn more by reading [Implementation of New Features Policy|https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html].
            {panel}
            h3. Problem Definition

            Currently, the smart value *comment.body* expands mentioned user's *accountId* that is hard to understand for the recipients.
            h3. Suggested Solution

            Expand the most understandable field of the mentioned user, such as *displayName*.

            Or, provide any Smart Value capturing the mentioned users in the comment.
            h3. Workaround
            As a workaround where the body of the comment is copied and pasted into a text field the following variable could be used:
            {code:java}
            {{comment.body.text}} {code}

            If a comment has @ user mentioned the result will display user's name in plain text and not the AAID.

            Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

              89403358cf11 Charlie Gavey
              kyamamoto@atlassian.com K. Yamamoto
              Affected customers:
              58 This affects my team
              Watchers:
              33 Start watching this issue

                Created:
                Updated: