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Bug
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Resolution: Unresolved
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Low
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Minor
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0
At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features. Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.
You can learn more by reading Implementation of New Features Policy.
Problem Definition
Currently, the smart value comment.body expands mentioned user's accountId that is hard to understand for the recipients.
Suggested Solution
Expand the most understandable field of the mentioned user, such as displayName.
Or, provide any Smart Value capturing the mentioned users in the comment.
Workaround
As a workaround where the body of the comment is copied and pasted into a text field the following variable could be used:
{{comment.body.text}}
If a comment has @ user mentioned the result will display user's name in plain text and not the AAID.
Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.
- is duplicated by
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AUTO-654 @ mentions are not rendered when Comments are email sent through the {{issue.comments.last.body}} smart value
- Closed
- is related to
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- Gathering Impact
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- mentioned in
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