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  1. Automation for Cloud
  2. AUTO-450

Automation rules send notification showing the UserID instead of the name after @mention

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    • Minor

      When the user creates a notification for when someone comments on an issue, using automation rules, if a user @mention other users on the comment, the that receives the notification is seeing the userID instead of the username.

      Steps to reproduce:

      1. Create an automation rule like the image attached
      2. Confirm that, in "more options", the send as field is configured with HTML.
      3. Save it.
      4. Now, mention someone in the comment.

      Expected results: The user receives the notification showing the user mention as a username or complete name.

      Actual results: The user receives the notification showing the user mention as userID.

        1. Screen Shot 2020-08-19 at 09.19.54.png
          Screen Shot 2020-08-19 at 09.19.54.png
          135 kB

            [AUTO-450] Automation rules send notification showing the UserID instead of the name after @mention

            Diego Leitao added a comment -

            As a workaround, you can replace:

            {{issue.comments.last.body}}

              with      

            {{issue.comments.last.body.html}}

            Diego Leitao added a comment - As a workaround , you can replace: {{issue.comments.last.body}}   with        {{issue.comments.last.body.html}}

            Khalid Tariq added a comment -

            Is there a workaround for this issue until it is fixed?

            Khalid Tariq added a comment - Is there a workaround for this issue until it is fixed?

              Unassigned Unassigned
              a4d87f7c6c2a Guilherme A
              Affected customers:
              8 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: