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  1. Atlassian Product Integrations
  2. API-291

Unable to connect to instance with an IP policy enforced

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Details

    • Bug
    • Resolution: Answered
    • Low
    • None
    • 1.0
    • Jira Cloud for Google Sheets
    • None
    • Severity 3 - Minor
    • Hide

      If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list:

      34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165

      This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira.

      Show
      If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list: 34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165 This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira.

    Description

      Issue Summary

      If you have an IP allowlisting policy enforced on your instance then Jira Cloud Sheets won't be able to connect or authenticate because the add-on is not automatically allowlisted.

      Steps to Reproduce

      1. Connect to your Jira Cloud as described in Use Jira Cloud for Sheets

      Expected Results

      Successfully connected and can start using JQL to pull issue data from Jira

      Actual Results

      You have been deauthorized from Jira. Please connect to continue.

      Attachments

        Issue Links

          causes

          Bug - A problem which impairs or prevents the functions of the product. API-504 IP allow list prevents Jira Cloud for Excel from connecting

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. API-504 IP allow list prevents Jira Cloud for Excel from connecting

          • Low - Low priority issues
          • Closed
          mentioned in

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            People

              achaniotis AlexC
              lellis2@atlassian.com Belto
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              Dates

                Created:
                Updated:
                Resolved: