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  1. Atlassian Product Integrations
  2. API-291

Unable to connect to instance with an IP policy enforced

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
    • None
    • 1.0
    • Jira Cloud for Google Sheets
    • None
    • Severity 3 - Minor
    • Hide

      If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list:

      34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165

      This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira.

      Show
      If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list: 34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165 This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira.

      Issue Summary

      If you have an IP allowlisting policy enforced on your instance then Jira Cloud Sheets won't be able to connect or authenticate because the add-on is not automatically allowlisted.

      Steps to Reproduce

      1. Connect to your Jira Cloud as described in Use Jira Cloud for Sheets

      Expected Results

      Successfully connected and can start using JQL to pull issue data from Jira

      Actual Results

      You have been deauthorized from Jira. Please connect to continue.

        1. You_have_been_deauthorized.png
          You_have_been_deauthorized.png
          94 kB

            [API-291] Unable to connect to instance with an IP policy enforced

            AlexC made changes -
            Resolution New: Answered [ 9 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            AlexC made changes -
            Current Status New: If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list:
            {code:java}
            34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165
            {code}
            This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira.
            Description Original: h3. Issue Summary

            If you have an IP allowlisting policy enforced on your instance then Jira Cloud Sheets won't be able to connect or authenticate because the add-on is not automatically allowlisted.
            h3. Steps to Reproduce
             # Connect to your Jira Cloud as described in [Use Jira Cloud for Sheets|https://support.atlassian.com/jira-core-cloud/docs/use-jira-cloud-for-sheets/]

            h3. Expected Results

            Successfully connected and can start using JQL to pull issue data from Jira
            h3. Actual Results
            {code:java}
            You have been deauthorized from Jira. Please connect to continue.
            {code}
            !You_have_been_deauthorized.png|thumbnail!
            h3. Workaround

            If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list:
            {code:java}
            34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165
            {code}
            This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira.             		New: h3. Issue Summary

            If you have an IP allowlisting policy enforced on your instance then Jira Cloud Sheets won't be able to connect or authenticate because the add-on is not automatically allowlisted.
            h3. Steps to Reproduce
             # Connect to your Jira Cloud as described in [Use Jira Cloud for Sheets|https://support.atlassian.com/jira-core-cloud/docs/use-jira-cloud-for-sheets/]

            h3. Expected Results

            Successfully connected and can start using JQL to pull issue data from Jira
            h3. Actual Results
            {code:java}
            You have been deauthorized from Jira. Please connect to continue.
            {code}
            !You_have_been_deauthorized.png|thumbnail!
            AlexC made changes -
            Description Original: h3. Issue Summary

            If you have an IP allowlisting policy enforced on your instance then Jira Cloud Sheets won't be able to connect or authenticate because the add-on is not automatically allowlisted.

            h3. Steps to Reproduce
             # Connect to your Jira Cloud as described in [Use Jira Cloud for Sheets|https://support.atlassian.com/jira-core-cloud/docs/use-jira-cloud-for-sheets/]

            h3. Expected Results

            Successfully connected and can start using JQL to pull issue data from Jira

            h3. Actual Results

            {code}
            You have been deauthorized from Jira. Please connect to continue.
            {code}
             !You_have_been_deauthorized.png|thumbnail!

            h3. Workaround

            Please contact [Atlassian support|https://support.atlassian.com/contact/#/] so we can apply a workaround to fix this.             		New: h3. Issue Summary

            If you have an IP allowlisting policy enforced on your instance then Jira Cloud Sheets won't be able to connect or authenticate because the add-on is not automatically allowlisted.
            h3. Steps to Reproduce
             # Connect to your Jira Cloud as described in [Use Jira Cloud for Sheets|https://support.atlassian.com/jira-core-cloud/docs/use-jira-cloud-for-sheets/]

            h3. Expected Results

            Successfully connected and can start using JQL to pull issue data from Jira
            h3. Actual Results
            {code:java}
            You have been deauthorized from Jira. Please connect to continue.
            {code}
            !You_have_been_deauthorized.png|thumbnail!
            h3. Workaround

            If you restrict access to your Jira Cloud instance, please add these IP addresses to your allow list:
            {code:java}
            34.86.33.169, 34.86.254.214, 34.86.159.247, 35.188.250.227, 34.86.95.48, 34.86.125.23, 34.86.25.26, 34.86.189.204, 34.86.118.203, 34.86.202.157, 34.86.8.82, 34.86.247.165
            {code}
            This applies to Jira for Google Sheets, Jira for Excel, and the export to Google Sheets/Excel from Jira.
            AlexC made changes -
            Assignee New: AlexC [ achaniotis ]
            Vitalii Saienko (Inactive) made changes -
            Link New: This issue causes API-504 [ API-504 ]
            Daniel Davies made changes -
            Link New: This issue relates to API-504 [ API-504 ]
            Vitalii Saienko (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Tom Hombergs made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 603139 ]
            Raf (Inactive) made changes -
            Description Original: h3. Issue Summary

            If you have an IP whitelisting policy enforced on your instance then Jira Cloud Sheets won't be able to connect or authenticate because the add-on is not automatically whitelisted.

            h3. Steps to Reproduce
             # Connect to your Jira Cloud as described in [Use Jira Cloud for Sheets|https://support.atlassian.com/jira-core-cloud/docs/use-jira-cloud-for-sheets/]

            h3. Expected Results

            Successfully connected and can start using JQL to pull issue data from Jira

            h3. Actual Results

            {code}
            You have been deauthorized from Jira. Please connect to continue.
            {code}
             !You_have_been_deauthorized.png|thumbnail!

            h3. Workaround

            Please contact [Atlassian support|https://support.atlassian.com/contact/#/] so we can apply a workaround to fix this.             		New: h3. Issue Summary

            If you have an IP allowlisting policy enforced on your instance then Jira Cloud Sheets won't be able to connect or authenticate because the add-on is not automatically allowlisted.

            h3. Steps to Reproduce
             # Connect to your Jira Cloud as described in [Use Jira Cloud for Sheets|https://support.atlassian.com/jira-core-cloud/docs/use-jira-cloud-for-sheets/]

            h3. Expected Results

            Successfully connected and can start using JQL to pull issue data from Jira

            h3. Actual Results

            {code}
            You have been deauthorized from Jira. Please connect to continue.
            {code}
             !You_have_been_deauthorized.png|thumbnail!

            h3. Workaround

            Please contact [Atlassian support|https://support.atlassian.com/contact/#/] so we can apply a workaround to fix this.
            Belto created issue -

              achaniotis AlexC
              lellis2@atlassian.com Belto
              Affected customers:
              7 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: