1. RELEX Solutions, System specialist (de facto interim Atlassian system owner)
2. Considering the environmental impact of "AI" (and I'd like to emphasize the air quotes around the "intelligence" part), it's borderline criminal to force "AI"-generated search results on users by default, with no option to disrupt or prevent them.
It prolongs my search process, making for worse UX, because believe it or not: I'm usually able to find what I need in the traditional search results within a few seconds. Loading times were already suboptimal, now they're even worse. As a first- and second-level support agent for Confluence and Jira, I am dealing with complaints from users who are equally impacted and slowed down. "AI" makes us waste working time.
3. Since "AI" results are not reliable and need to be fact-checked and often corrected, I only use "AI" as a last resort if I can't find/figure something out myself. Every once in a blue moon I have to ask "AI", only to realize it gives me no new information than what I had already figured out the "old-fashioned" way, plus 50% of the time it adds some some gratuitous hallucinations that I need to debunk first before ending up in the same place I already was.
1. RELEX Solutions, System specialist (de facto interim Atlassian system owner)
2. Considering the environmental impact of "AI" (and I'd like to emphasize the air quotes around the "intelligence" part), it's borderline criminal to force "AI"-generated search results on users by default, with no option to disrupt or prevent them.
It prolongs my search process, making for worse UX, because believe it or not: I'm usually able to find what I need in the traditional search results within a few seconds. Loading times were already suboptimal, now they're even worse. As a first- and second-level support agent for Confluence and Jira, I am dealing with complaints from users who are equally impacted and slowed down. "AI" makes us waste working time.
3. Since "AI" results are not reliable and need to be fact-checked and often corrected, I only use "AI" as a last resort if I can't find/figure something out myself. Every once in a blue moon I have to ask "AI", only to realize it gives me no new information than what I had already figured out the "old-fashioned" way, plus 50% of the time it adds some some gratuitous hallucinations that I need to debunk first before ending up in the same place I already was.