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  1. Atlassian Intelligence
  2. AI-474

[Backend] Font not found warning messages when indexing PDF

    • Severity 3 - Minor

      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      Confluence is throwing warning messages regarding font not found when performing the index of the instance:

      WARN [Indexer: 4] [apache.fontbox.util.FontManager] findTTFontname Font not found: Times New Roman,Italic
      

      This warning happens to other fonts as well, not limited to only Times new roman.

      WARN [Indexer: 2] [apache.fontbox.util.FontManager] findTTFontname Font not found: Arial-ItalicMT
      

      I could locate this bug report for the pdf font box: https://issues.apache.org/jira/browse/PDFBOX-2110

      Seems to be fixed in pdfbox 2.0.0 version. Confluence 5.8.10 is currently using pdfbox 1.8.10.

      Workaround: None at this time.

      Possible fix: Upgrade to pdfbox 2.0.0.

            [AI-474] [Backend] Font not found warning messages when indexing PDF

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!

            Sunny Xu (Inactive) added a comment - Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team!

            MK added a comment -

            MK added a comment - Heyho, the following workaround worked for me: https://confluence.atlassian.com/confkb/the-text-in-a-powerpoint-excel-or-word-document-looks-different-when-using-the-viewfile-macro-200213562.html Regards

            AM added a comment -

            I'm getting this on Confluence 6.0.2 with Arial Narrow font:

            2017-02-02 11:44:47,836 WARN [Indexer: 3] [apache.fontbox.util.FontManager] findTTFontname Font not found: ArialNarrow

            AM added a comment - I'm getting this on Confluence 6.0.2 with Arial Narrow font: 2017-02-02 11:44:47,836 WARN [Indexer: 3] [apache.fontbox.util.FontManager] findTTFontname Font not found: ArialNarrow

            April added a comment -

            If updating the pdfbox version doesn't seem practical at this time, perhaps you could just suppress the log messages?

            I personally am not looking for any fonts, and could care less whether or not they are found, but would very much like to reduce my daily allowance of crap in the log

            April added a comment - If updating the pdfbox version doesn't seem practical at this time, perhaps you could just suppress the log messages? I personally am not looking for any fonts, and could care less whether or not they are found, but would very much like to reduce my daily allowance of crap in the log

            I see in 5.10.1 as well.

            Pranjal Shukla added a comment - I see in 5.10.1 as well.

            Issue still takes place on 5.9 and the latest 5.10.4

            Cprime Apps added a comment - Issue still takes place on 5.9 and the latest 5.10.4

            PDFBox v2.0 was released in March 2016. Current version is v2.0.2

            Mark Symons added a comment - PDFBox v2.0 was released in March 2016. Current version is v2.0.2

            Same issue in 5.9.10

            Nina Daalmann added a comment - Same issue in 5.9.10

            This is still happening on Confluence 5.9.8. I just upgraded from 5.7 earlier today and reindexed and its showing.

            Chris Whitten [Comskil] added a comment - This is still happening on Confluence 5.9.8. I just upgraded from 5.7 earlier today and reindexed and its showing.

            April added a comment -

            Looks like pdfbox 2 is still in the release candidate stage, but I do hope the final release will be included in Confluence.

            Meanwhile, is there a way to reduce logging for this problem, without losing details about other pdfbox issues?

            Thanks

            April added a comment - Looks like pdfbox 2 is still in the release candidate stage, but I do hope the final release will be included in Confluence. Meanwhile, is there a way to reduce logging for this problem, without losing details about other pdfbox issues? Thanks

              Unassigned Unassigned
              rgadami Rodrigo Girardi Adami
              Affected customers:
              34 This affects my team
              Watchers:
              42 Start watching this issue

                Created:
                Updated:
                Resolved: