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Bug
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Resolution: Fixed
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Low
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5.8.15, Cloud, 5.10.7
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24
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Severity 3 - Minor
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18
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NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.
Confluence is throwing warning messages regarding font not found when performing the index of the instance:
WARN [Indexer: 4] [apache.fontbox.util.FontManager] findTTFontname Font not found: Times New Roman,Italic
This warning happens to other fonts as well, not limited to only Times new roman.
WARN [Indexer: 2] [apache.fontbox.util.FontManager] findTTFontname Font not found: Arial-ItalicMT
I could locate this bug report for the pdf font box: https://issues.apache.org/jira/browse/PDFBOX-2110
Seems to be fixed in pdfbox 2.0.0 version. Confluence 5.8.10 is currently using pdfbox 1.8.10.
Workaround
Install the missing fonts using steps described in the following KB article:
https://confluence.atlassian.com/confkb/the-text-in-a-powerpoint-excel-or-word-document-looks-different-when-using-the-viewfile-macro-200213562.html
Possible fix
Upgrade to pdfbox 2.0.0.
![[Confluence] Page](https://bulldogwiki.internal.atlassian.com/wiki/images/icons/favicon.png "[Confluence] Page"){kind=icon}
![[Confluence] Page](/images/icons/generic_link_16.png "[Confluence] Page"){kind=icon}
[CONFSERVER-39893] Font not found warning messages when indexing PDF
@Morgan Howard,
i only tested for Helvetica and Tahoma-Bold, both looked fine for me.
tested with confluence 6.2.3 which has pdfbox-1.8.12.
ps looks like everything above 6.x.x use the same version of pdfbox
Regards
Hi,
We are seeing this in 5.10.4 as well.
After implementing the workaround, we still see log errors for:
- Helvetica and related variations (e.g. Helvetica-45)
- Tahoma-Bold
- Symbol and SymbolMT
Questions:
- Is this fixed in new versions of Confluence?
- Has pdfbox been upgraded in newer versions of Confluence? If so, which version?
Thanks.
Thank you michael.krause, I have added the workaround to the description of this bug. Cheers!
Heyho,
the following workaround worked for me:
https://confluence.atlassian.com/confkb/the-text-in-a-powerpoint-excel-or-word-document-looks-different-when-using-the-viewfile-macro-200213562.html
Regards
I'm getting this on Confluence 6.0.2 with Arial Narrow font:
2017-02-02 11:44:47,836 WARN [Indexer: 3] [apache.fontbox.util.FontManager] findTTFontname Font not found: ArialNarrow
If updating the pdfbox version doesn't seem practical at this time, perhaps you could just suppress the log messages?
I personally am not looking for any fonts, and could care less whether or not they are found, but would very much like to reduce my daily allowance of crap in the log 
I get rid of the
errors after using the workaround (https://confluence.atlassian.com/confkb/the-text-in-a-powerpoint-excel-or-word-document-looks-different-when-using-the-viewfile-macro-200213562.html), but not of these errors:
But it seems that it is not possible to get the Helvetica fonts?