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  1. Atlassian Intelligence
  2. AI-474

[Backend] Font not found warning messages when indexing PDF

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    • Severity 3 - Minor

      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      Confluence is throwing warning messages regarding font not found when performing the index of the instance:

      WARN [Indexer: 4] [apache.fontbox.util.FontManager] findTTFontname Font not found: Times New Roman,Italic

      This warning happens to other fonts as well, not limited to only Times new roman.

      WARN [Indexer: 2] [apache.fontbox.util.FontManager] findTTFontname Font not found: Arial-ItalicMT

      I could locate this bug report for the pdf font box: https://issues.apache.org/jira/browse/PDFBOX-2110

      Seems to be fixed in pdfbox 2.0.0 version. Confluence 5.8.10 is currently using pdfbox 1.8.10.

      Workaround: None at this time.

      Possible fix: Upgrade to pdfbox 2.0.0.

            [AI-474] [Backend] Font not found warning messages when indexing PDF

            pqz made changes -
            Component/s Original: Search - Core [ 46383 ]
            Component/s New: Search - Core [ 75296 ]
            Key Original: CONFCLOUD-39893 New: AI-474
            Support reference count Original: 17
            Affects Version/s Original: Cloud [ 68108 ]
            Affects Version/s Original: 5.8.15 [ 67883 ]
            Project Original: Confluence Cloud [ 18513 ] New: Atlassian Intelligence [ 23110 ]
            Sunny Xu (Inactive) made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Sunny Xu (Inactive) added a comment -

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!

            Sunny Xu (Inactive) added a comment - Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team!
            Li Hsu (Inactive) made changes -
            Labels Original: backend core-experience New: backend core-experience stale-bulk-close
            Michael Andreacchio made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2367693 ] New: JAC Bug Workflow v3 [ 3428960 ]
            Status Original: Open [ 1 ] New: Needs Triage [ 10030 ]
            Alice Wang (Inactive) made changes -
            Summary Original: Font not found warning messages when indexing PDF New: [Backend] Font not found warning messages when indexing PDF
            Alice Wang (Inactive) made changes -
            Labels Original: affects-cloud affects-server bugfix_dev_backlog cc-platform pdf New: backend core-experience
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 17
            SET Analytics Bot made changes -
            Support reference count Original: 17 New: 3

              Unassigned Unassigned
              rgadami Rodrigo Girardi Adami
              Affected customers:
              34 This affects my team
              Watchers:
              42 Start watching this issue

                Created:
                Updated:
                Resolved: