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  1. Atlassian Intelligence
  2. AI-348

Unlicensed Users from Service Desk unable to search KB confluence pages in advanced search

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      Issue Summary

      Unlicensed Users from Service Desk unable to search confluence pages in the advanced search and also the Search this space in the overview page.

      Steps to Reproduce

      1. Step 1 Create a KB space from the JSD project.
      2. Step 2 add unlicensed users in space permissions.

      3. Step 3 Login as unlicensed user, user can view the space and its pages.
      4. Step 4 Try to search the pages in the advanced search, user not getting search results
      5. Step 5 Also, searching on the Search this space on the Overview page does not return any result.

      Expected Results

      If Unlicensed user is added in KB space permissions (can view space and its pages) they should be able to see the pages in the advanced search.

      Actual Results

      If Unlicensed user is added in KB space permissions (can view space and its pages) they are not getting the pages in the advanced search, no search results for unlicensed users.

      Note: Advanced Search shows the content from Spaces which has Anonymous access enabled.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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            [AI-348] Unlicensed Users from Service Desk unable to search KB confluence pages in advanced search

            SET Analytics Bot made changes -
            Support reference count Original: 67 New: 68
            SET Analytics Bot made changes -
            Support reference count Original: 66 New: 67
            Zoe Ghani made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 1026259 ]
            SET Analytics Bot made changes -
            Support reference count Original: 65 New: 66
            SET Analytics Bot made changes -
            Support reference count Original: 64 New: 65
            SET Analytics Bot made changes -
            Support reference count Original: 63 New: 64
            SET Analytics Bot made changes -
            Support reference count New: 63
            Ronnie Volkmar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 961222 ]
            Nicolas PR made changes -
            Comment [ We’re still seeing no updates on this issue, and it’s becoming increasingly frustrating. It’s not only unfair to our customers, who rely on the knowledge base, but also to us, as paying customers.
            A knowledge base without a search function severely limits its usefulness—what’s the point of having one if users can’t easily find the information they need? This feels like a fundamental feature that should have been addressed long ago.

            We hope this can be resolved soon, as it’s impacting our ability to effectively support our customers (which is the point to having a kb).

            This is absurd ! ]
            Laura Mehrkens made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 953320 ]

              1c1fa2351d15 Lennon Liao (Inactive)
              nghuraiya@atlassian.com Neha Ghuraiya
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                Created:
                Updated: