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  1. Atlassian Intelligence
  2. AI-224

Content index not being updated for specific instances

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    • Severity 2 - Major
    • 5

      Summary

      For specific instances, functions that rely on the indexing are not being updated and displaying inconsistent results. For example:

      • Macros: Users that use macros to retrieve pages with labels (like Content by Label, Page Properties and Activity Stream)
      • Activity feed: Some updates are not being displayed in the Activity feed that comes in the dashboard of Confluence.
      • Mentions: Specific users are not being displayed when using the mention feature.
      • Spaces Directory: Not displaying any spaces or only specific ones.
      • Page restrictions: Cannot search or lookup existing users for the restrictions panel. The same is applied for users to be added in Calendar events.

      Steps to Reproduce

      No specific steps to reproduce, as it affects different parts of the application. When working with a specific instance that presents the behavior, the user will notice one of the symptoms above.

      Notes

      • Re-indexing the application will not work without the fix.
      • We have deployed a fix. If support reindex the tenant, the functions that rely on indexing will be back to normal.
      • We have another ticket CONFCLOUD-65206 to fix indexing for those pages with an immense permission field.

      Workaround

      No workaround at the moment.

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          Screen Shot 2018-12-06 at 2.17.38 PM.png
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        2. Screen Shot 2018-12-06 at 2.20.38 PM.png
          Screen Shot 2018-12-06 at 2.20.38 PM.png
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            [AI-224] Content index not being updated for specific instances

            Ying Wang added a comment -

            jansverre.brekke455573116, alwang

            The fix has been deployed.

            Ying Wang added a comment - jansverre.brekke455573116 , alwang The fix has been deployed.

            Jan Sverre Brekke added a comment -

            @Ying Wang, when will this be released? 10th of december 2018?

            Jan Sverre Brekke added a comment - @Ying Wang, when will this be released? 10th of december 2018?

            Alice Wang (Inactive) added a comment -

            Hi everyone,

            An update on the progress of the issue:
            We have found the root cause and have a fix ready to go out to production. Once the code is deployed to production, any new content updates will be reflected. However updated content during the time taken to resolve the issue will not show up, and will require contacting support to reindex your site.

            We will update again when the fix has been deployed.

            Alice Wang (Inactive) added a comment - Hi everyone, An update on the progress of the issue: We have found the root cause and have a fix ready to go out to production. Once the code is deployed to production, any new content updates will be reflected. However updated content during the time taken to resolve the issue will not show up, and will require contacting support to reindex your site . We will update again when the fix has been deployed.

              ywang2@atlassian.com Ying Wang
              gdecampos Giuliano C.
              Affected customers:
              8 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: