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  1. Atlassian Intelligence
  2. AI-1

As an admin I want to disable any blank experience on my Atlassian products with Atlassian Intelligence disabled in my org

    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      User Problem

      Having Atlassian Intelligence disabled on an org will still show an information screen on some existing Atlassian Intelligence features on Cloud products.
      This information screen notifies users of Confluence Atlassian Intelligence and how it could be enabled (as opposed to an Atlassian Intelligence's function), as shown in the screenshot below.

      Suggested Solutions

      To disable Atlassian Intelligence as a whole in Atlassian Cloud products, should it be disabled at the org level.

      Current Workarounds

      • Clicking on the Link "email preferences center" as shown in the image.
      • You should be able to see the options for email preferences.

      • At the bottom, there is an option to untick Marketing mails.
      December 2023 Update

      Hi everyone,
      Thank you for your feedback on this topic. At this stage we don’t have any immediate plans to disable the discovery of Atlassian Intelligence as we are just about to introduce some capabilities that will allow in-context requests and we want to learn from that. In addition, we believe that over time we are assuming a significant amount of the capabilities of our products will be AI powered and we want to ensure we've considered the implications of that and have learnt from customers all their concerns so we can ensure we have addressed them.

      That being said, we hear you. We will add to our medium-term exploration a way for admins to disable this or hide it so it’s only visible to them. We will also are looking at streamlining the process from end-users buy introducing a way for them to “request” access to AI (so you are aware of the demand), but it not bothering you with lots of notifications. Instead it would batch requests after a period and let you know.

      We'd love to learn more about your feedback. Please use this scheduling link to book a time with folks from our Research & Development teams.

      Thank you for your patience and feedback. We will continue to revise our approach to this as we learn and revisit this ticket.

      Sherif Mansour

        1. image-2023-11-14-17-25-21-039.png
          196 kB
          Lauretha Rura
        2. Screenshot 2024-03-15 at 4.30.31 PM.png
          62 kB
          Bharath Kumar
        3. Screenshot 2024-03-15 at 4.30.31 PM-1.png
          62 kB
          Bharath Kumar
        4. Screenshot 2024-03-15 at 4.31.44 PM.png
          170 kB
          Bharath Kumar

          Form Name

            [AI-1] As an admin I want to disable any blank experience on my Atlassian products with Atlassian Intelligence disabled in my org

            Pinned comments

            Hey all - thanks for your patience and feedback. We heard you loud and clear and are able to confirm that blank experiences prompting users to enable Atlassian Intelligence are no longer visible for end users in Premium and Enterprise plans of our Cloud products.

            Organization admins in Premium and Enterprise Plans who have opted out of Atlassian Intelligence will continue see these blank experiences but rest assured, these messages are only visible to Organization admins. 

            A reminder, organization admins can activate or deactivate Atlassian Intelligence at any time and manage Atlassian Intelligence preferences from Atlassian Administration (Settings > Atlassian Intelligence).

            Still evaluating Atlassian Intelligence for your organization? 

             

            Both organization admins and end users on Free and Standard plans of our Cloud products will continue to see blank experiences for Atlassian Intelligence. 

            Danielle Dannenberg added a comment - - edited Hey all - thanks for your patience and feedback. We heard you loud and clear and are able to confirm that blank experiences prompting users to enable Atlassian Intelligence are no longer visible for end users in Premium and Enterprise plans of our Cloud products . Organization admins in Premium and Enterprise Plans who have opted out of Atlassian Intelligence will continue see these blank experiences but rest assured, these messages are only visible to Organization admins.   A reminder, organization admins can activate or deactivate Atlassian Intelligence at any time and manage Atlassian Intelligence preferences from Atlassian Administration (Settings > Atlassian Intelligence). Still evaluating Atlassian Intelligence for your organization?  Explore all the Atlassian Intelligence features available to you in Premium and Enterprise Plans, with more features coming soon Review Atlassian’s responsible technology principles Learn more about how Atlassian is delivering on its data privacy and security commitments Get started with Atlassian Intelligence workflows   Both organization admins and end users on Free and Standard plans of our Cloud products will continue to see blank experiences for Atlassian Intelligence. 

            All comments

            Are Confluence, Jira, and JSM Cloud becoming more like GUI commercials for premium features?
            Perhaps focusing on functional services would be more beneficial, especially regarding all the bugs and illogical behaviors present in those apps!

            This situation is quite frustrating!

            Note: In addition, the prices are already increasing in October 2024 for standard licence

            Nicolas PR added a comment - Are Confluence, Jira, and JSM Cloud becoming more like GUI commercials for premium features? Perhaps focusing on functional services would be more beneficial, especially regarding all the bugs and illogical behaviors present in those apps! This situation is quite frustrating! Note: In addition, the prices are already increasing in October 2024 for standard licence

            For those who want to get rid of it easily, here's a way with uBlock Origin:

            • Click the uBlock Origin button.
            • Click the dashboard (three gears).
            • In the text area, add this line, replacing mycompanyname with, of course, your company's name from your Confluence URL:
            mycompanyname.atlassian.net##[data-testid="quick-summary-button"]

            Obviously, we shouldn't have to do this, but at least it's doable.

            Ryan Lundy added a comment - For those who want to get rid of it easily, here's a way with uBlock Origin: Click the uBlock Origin button. Click the dashboard (three gears). In the text area, add this line, replacing mycompanyname with, of course, your company's name from your Confluence URL: mycompanyname.atlassian.net##[data-testid= "quick-summary-button" ] Obviously, we shouldn't have to do this, but at least it's doable.

            Ryan Lundy added a comment - - edited

            C'mon, quit with the doublespeak.  This is an ad.  You know it's an ad.  But it's actually worse than an ad; it's a button that doesn't work.  And unless we let ourselves be strong-armed into signing up for your premium services, that's all it will ever be.

            The UI doesn't need a button that doesn't work.

            Remove it.

            P.S.

            The best part?  We're paying customers.

            Now if we were getting Confluence for free, then sure, OK, ads are always the price of free.

            But no, we're paying for Confluence, but apparently we're just not paying enough yet, so Atlassian wants to shove this ad in our faces until we pay more.

            It's extraordinary how little respect Atlassian has for its customers.

            Ryan Lundy added a comment - - edited C'mon, quit with the doublespeak.  This is an ad.  You know it's an ad.  But it's actually worse than an ad; it's a button that  doesn't work .  And unless we let ourselves be strong-armed into signing up for your premium services, that's all it will ever be. The UI doesn't need a button that doesn't work. Remove it. P.S. The best part?  We're  paying customers . Now if we were getting Confluence for free, then sure, OK, ads are always the price of free. But no, we're paying for Confluence, but apparently we're just not paying  enough yet, so Atlassian wants to shove this ad in our faces until we pay  more . It's extraordinary how little respect Atlassian has for its customers.

            Organization admins in Premium and Enterprise Plans who have opted out of Atlassian Intelligence will continue see these blank experiences but rest assured, these messages are only visible to Organization admins. 

            It would be helpful to hide these distractions for org admins also.   Distractions make using the product harder.

             

             

            David Blaschak added a comment - Organization admins in Premium and Enterprise Plans who have opted out of Atlassian Intelligence will continue see these blank experiences but rest assured, these messages are only visible to Organization admins.   It would be helpful to hide these distractions for org admins also.   Distractions make using the product harder.    

            Purely for scientific, experimental and entertainment reasons, I discovered that the following uBlock Origin and AdBlock rules happen to have some interesting effects which may relate to this issue?

             

            Confluence:  This could result in causing the "🌟Define" button (which is in the pop-up while selecting text) to spontaneously disappear (but only when reading, not when editing)

            ##[data-testid="highlightActionsPopup"] button:has-text(Define)

            In fact, I found that this may entirely remove the pop-up when not editing via this broader rule:

            ##[data-testid="highlightActionsPopup"]

             

            Confluence: Oddly results in removing the pop-up from appearing during editing:

            ##[data-testid="popup-wrapper"]:has([data-testid="floating-toolbar-items"])

             

            Confluence: Curiously, this causes that "🌟Write" button from the editor toolbar to no longer appear:

            ##[data-testid="atlassian-intelligence-toolbar-button"]

             

            Jira issues: Has the unusually specific effect of removing the "✨AI" button in the Issues listing (on the far left):

            ##[data-testid="jql-builder"] li:nth-child(1):has(svg):not(:has(input))

            Patrick Nelson added a comment - Purely for scientific, experimental and entertainment reasons, I discovered that the following uBlock Origin and AdBlock rules happen to have some interesting effects which may relate to this issue?   Confluence:   This could result in causing the "🌟Define" button (which is in the pop-up while selecting text) to spontaneously disappear (but only when reading, not when editing) ## [data-testid="highlightActionsPopup"] button:has-text(Define) In fact, I found that this may entirely remove the pop-up when not editing via this broader rule: ## [data-testid="highlightActionsPopup"]   Confluence: Oddly results in removing the pop-up from appearing during editing : ## [data-testid="popup-wrapper"] :has( [data-testid="floating-toolbar-items"] )   Confluence: Curiously, this causes that "🌟Write" button from the editor toolbar to no longer appear: ## [data-testid="atlassian-intelligence-toolbar-button"]   Jira issues: Has the unusually specific effect of removing the "✨AI" button in the Issues listing (on the far left): ## [data-testid="jql-builder"] li:nth-child(1):has(svg):not(:has(input))

            BenM added a comment -

            Both organization admins and end users on Free and Standard plans of our Cloud products will continue to see blank experiences for Atlassian Intelligence.

            @Danielle Dannenberg Please explain what value this is adding. It has been made very clear that this is not wanted. I am interested to hear the logic behind this decision.

            BenM added a comment - Both organization admins and end users on Free and Standard plans of our Cloud products will continue to see blank experiences for Atlassian Intelligence. @Danielle Dannenberg Please explain what value this is adding. It has been made very clear that this is not wanted. I am interested to hear the logic behind this decision.

            Yes, I was also pleased about this—until Danielle's comment was edited. I'm not quite sure what aspect of fixing this bug just couldn't be done for Free and Standard plans. Or maybe this is the strategy of "if we make it so annoying to use free or standard, maybe we can get you to pay more to upgrade to premium?" 

            Barbara Szczesniak added a comment - Yes, I was also pleased about this—until Danielle's comment was edited. I'm not quite sure what aspect of fixing this bug just couldn't be done for Free and Standard plans. Or maybe this is the strategy of "if we make it so annoying to use free or standard, maybe we can get you to pay more to upgrade to premium?" 

            I will say, this is more than I expected them to do, but I would echo the sentiment that it again feels like the barest minimum fix. Org admins and people who don't pay for every bell and whistle are people too.

            Haddon Fisher added a comment - I will say, this is more than I expected them to do, but I would echo the sentiment that it again feels like the barest minimum fix. Org admins and people who don't pay for every bell and whistle are people too.

            Kimmo Lindholm added a comment - - edited

            So a bit trigger happy to Close the issue?

            >  these messages are only visible to Organization admins. 

            >  Free and Standard plans of our Cloud products will continue to see blank experiences 

             

            NOT ACCEPTABLE

            Kimmo Lindholm added a comment - - edited So a bit trigger happy to Close the issue? >   these messages are only visible to Organization admins.   >   Free and Standard plans of our Cloud products will continue to see blank experiences    NOT ACCEPTABLE

            Hey all - thanks for your patience and feedback. We heard you loud and clear and are able to confirm that blank experiences prompting users to enable Atlassian Intelligence are no longer visible for end users in Premium and Enterprise plans of our Cloud products.

            Organization admins in Premium and Enterprise Plans who have opted out of Atlassian Intelligence will continue see these blank experiences but rest assured, these messages are only visible to Organization admins. 

            A reminder, organization admins can activate or deactivate Atlassian Intelligence at any time and manage Atlassian Intelligence preferences from Atlassian Administration (Settings > Atlassian Intelligence).

            Still evaluating Atlassian Intelligence for your organization? 

             

            Both organization admins and end users on Free and Standard plans of our Cloud products will continue to see blank experiences for Atlassian Intelligence. 

            Danielle Dannenberg added a comment - - edited Hey all - thanks for your patience and feedback. We heard you loud and clear and are able to confirm that blank experiences prompting users to enable Atlassian Intelligence are no longer visible for end users in Premium and Enterprise plans of our Cloud products . Organization admins in Premium and Enterprise Plans who have opted out of Atlassian Intelligence will continue see these blank experiences but rest assured, these messages are only visible to Organization admins.   A reminder, organization admins can activate or deactivate Atlassian Intelligence at any time and manage Atlassian Intelligence preferences from Atlassian Administration (Settings > Atlassian Intelligence). Still evaluating Atlassian Intelligence for your organization?  Explore all the Atlassian Intelligence features available to you in Premium and Enterprise Plans, with more features coming soon Review Atlassian’s responsible technology principles Learn more about how Atlassian is delivering on its data privacy and security commitments Get started with Atlassian Intelligence workflows   Both organization admins and end users on Free and Standard plans of our Cloud products will continue to see blank experiences for Atlassian Intelligence. 

              Unassigned Unassigned
              lrura Lauretha Rura
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                Created:
                Updated:
                Resolved: