Improve/provide alternatives for "Managed Accounts" search

Hi everyone, 

I am really excited to share that the long-awaited improvements to managed account search have now been rolled out to all customers. This change means you will now be able to more easily search by first and last name, as well as by email address. Upon searching, the results will narrow considerably, and you’ll be able to quickly find who you were looking for.

In more technical terms, we have replaced the old sub-string matching behavior with a more natural prefix search that works across an account's first and last name and email address. A few notable changes in behavior include:

• Fully qualified email addresses – Only return unique search results for fully qualified email addresses. For example, bob@acme.com matches bob@acme.com but not alice@acm.com

• First/last name prefixes - Only return search results that match the prefix. There is no longer any in-fix or sub-string matching. For example, “Ali” matches “Alice Doe” and “Ali Doe”, while “Alice” only matches “Alice Doe”.

• Email address prefixes - Only return search results that match username or domain name prefixes. For example, “ali” matches alice@acme.com and bob@alien.net, but not bob@palindrome.net __

This rollout is the first step in addressing your most pressing search performance concerns, and we scoping additional improvements that would make search performance even better.

In the meantime, https://jira.atlassian.com/browse/ACCESS-1099 and https://jira.atlassian.com/browse/ACCESS-1042 remain open, and we encourage you to watch and upvote these tickets if you’ve been impacted by these issues.

We are working hard to create the best overall experience for as many customers as possible, in line with our company values, and your feedback is instrumental in helping us do just that.

Best regards,
Ilya Bagrak
Group Product Manager, Admin Experience